About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
About the Role:
Provide senior operational oversight across the end-to-end GRCM process and supporting technology. The role connects teams across GRCM to maintain visibility of LRR progression, coordinate cross-functional dependencies, oversee ServiceNow production support, develop operational reporting and administer RegBook approvals. Through data-led insight and effective stakeholder engagement, the role identifies bottlenecks, supports timely issue resolution and strengthens operational performance.
The Key Responsibilities of the Role include:
Cross-functional operational coordination
- Act as a central coordination point across GRCM, connecting Horizon Scanning, Regulatory Oversight, Rules Inventory, ServiceNow, CUBE and D&T stakeholders to support effective end-to-end operation.
- Monitor cross-functional hand-offs and dependencies, ensuring operational issues, actions and decisions are progressed by the appropriate teams.
- Drive resolution of complex issues spanning multiple processes or teams, providing clear direction, constructive challenge and timely escalation where required.
- Maintain oversight of Traceability Matrix production status and related cross-functional dependencies, working with the Rules Inventory team to identify and escalate bottlenecks or issues.
ServiceNow operational oversight
- Serve as GRCM’s primary SME for the end-to-end ServiceNow Regulatory Change process, with a detailed understanding of operational hand-offs and platform dependencies.
- Triage and coordinate resolution of production issues, defects and operational incidents, ensuring effective tracking, escalation and closure.
- Act as the operational liaison with D&T Product and Technology teams on production support, platform stability and service performance.
- Administer GRCM ServiceNow access and maintain supporting operational procedures and guidance.
Operational reporting and process monitoring
- Lead the development and ongoing enhancement of the ServiceNow operational dashboard and associated management information.
- Provide visibility of LRRs throughout the regulatory change lifecycle, monitoring volumes, ageing, throughput and outstanding actions.
- Identify bottlenecks, delays and operational risks through trend analysis, and provide authoritative insight and recommendations to support senior management decisions.
- Drive improvements in operational effectiveness, transparency and process performance through data-led reporting.
RegBook approvals
- Approve RegBook subscription requests in CUBE and administer the associated approval workflow in accordance with agreed procedures.
- Act as GRCM’s operational contact with CUBE for RegBook requests and related issues.
- Maintain RegBook approval procedures, guidance and job aids.
Continuous improvement
- Identify opportunities to simplify, standardise and automate operational processes.
- Maintain concise, current operational documentation and use operational insight to support process and service improvements.
Key Skills/ Experience
- Ideally, a compliance or regulatory background within financial services, with a strong understanding of regulatory change management and the interaction between business processes, data and supporting technology.
- Experience of technology-enabled operations, ideally including ServiceNow, production support and operational reporting.
- Advanced analytical, reporting and problem-solving capability, with a proven ability to diagnose complex operational issues, identify root causes and drive practical resolution; experience developing dashboards and management information, with strong Excel and Power BI skills.
- Demonstrated leadership in coordinating complex cross-functional activity, managing dependencies and influencing outcomes across senior business and technology stakeholders.
- Clear executive communication, sound judgement and a disciplined, solutions-focused approach to issue management and continuous improvement.
- Proactive and adaptable, with the ability to anticipate issues, take initiative and operate effectively in a fast-paced environment.
Work Authorization
Applicants must have the right to work in Ireland at the time of application and for the duration of employment.
Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Right to work in Ireland at the time of application and throughout employment
- Experience in technology-enabled operations, ideally including ServiceNow, production support, and operational reporting
- Advanced analytical, reporting, and problem-solving skills
- Experience developing dashboards and management information
- Strong Microsoft Excel and Power BI skills
- Ability to coordinate complex cross-functional activities, manage dependencies, and influence senior business and technology stakeholders
- Clear executive communication, sound judgment, and a solutions-focused approach to issue management and continuous improvement
- Proactive, adaptable, and able to operate effectively in a fast-paced environment
- Compliance or regulatory background within financial services, with understanding of regulatory change management
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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