Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.
At Press Ganey, we partner with health systems and health plans to tackle their most pressing challenges. Our Strategic Consulting team blends deep healthcare expertise with advanced analytics to deliver customized, data‑driven strategies that improve performance and elevate the human experience—across nursing, safety, patient experience (PX), and employee experience (EX).
Nurses are the backbone of care delivery. Yet today, they face unprecedented pressures that strain teams and threaten quality. Our nursing consultants have lived these realities—leading teams, driving transformation, and redesigning care delivery. They help clients retain talent, elevate practice, and achieve sustainable nursing excellence. Our solutions reflect the day‑to‑day realities of nursing today and are designed to adapt to whatever tomorrow brings.
Location: Remote (U.S. based) or based in our Chicago, Boston, or South Bend hubs. For in‑office employees, we follow a hybrid schedule—Tuesdays through Thursdays in-office, with flexibility on other days depending on travel.
Travel: Up to 50% nationally
We currently have an exciting opportunity for a Senior Consultant to join our Nursing Consulting team.
Responsibilities include:
Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements
Partnering with clients to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations.
Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
- Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management
Planning, organizing and prioritizing project activities using work plans and other project management tools
Qualifications:
- 5+ years of nursing work with experience designing systems and processes.
- Experience designing strategies that help nurses connect with those in their care.
- Past experience in training and coaching nursing teams.
- Demonstrated experience in driving performance improvement initiatives.
- Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
- Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
- Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.
- Experience working in a Magnet designated healthcare organization (per the ANCC Magnet Recognition Program is a plus.
- Consulting experience is preferred.
Education
BSN required and an MSN preferred.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
Top Skills
What We Do
PG Forsta is the leading provider of experience measurement, data analytics and insights that help companies in complex industries better understand and better serve their stakeholders. Our Press Ganey healthcare suite comprises the most widely-adopted experience, clinical and safety solutions for providers, payers and life sciences organizations. In our commercial solution suite, we offer award-winning software and services to support market research, brand measurement, customer and employee experience to financial services, hospitality, market research, professional services, retail, and technology companies.
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