ABOUT THIS JOB
The centralized HR Investigation team’s purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Sr. Consultant, HR Investigations is responsible for professional response and resolution of CarMax Human Resources investigations. This position manages Associate complaints/concerns and conducts unbiased investigations from intake through resolution, providing outcome recommendations to Region/Store teams. The ideal candidate for this role has strong communication skills and the ability to provide thorough research, support, and recommendations on a wide variety of HR investigations.
WHAT YOU’LL DO – ESSENTIAL RESPONSIBILITIES
- Owns and conducts HR investigations, that are often times complex
- Conducts case intake and ensures all information is correctly documented
- Conducts interviews with all involved parties
- Reviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)
- Proactively identifies issues for additional analysis, escalation, or partnership
- Partners with Legal Team, Compliance & Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise
- Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes
- Partners with involved parties’ Management Team on necessary background information, recommended resolution, and any additional recommendations
- Completes proper template for any disciplinary action/coaching and reviews next steps with people manager
- Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented
- Maintains and updates policies, systems, and other investigation team resources
- Supports the training and development of new team members
- Regularly communicate recommended outcomes to Human Resources Directors, and in some instances Regional Vice Presidents
QUALIFICATIONS
- Excellent organizational, written and verbal communication, and customer service skills
- Ability to communicate effectively with all levels of the organization
- Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges
- Ability to facilitate consensus in decision-making; partners with others as needed
- Ability to provide strong customer service to all parties involved in an investigation
- Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines
- Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance
REQUIREMENTS
- Bachelor’s degree, preferred
- Four or more years of Human Resources or comparable experience, including investigation and case management experience
- Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel
ABOUT CARMAX
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Top Skills
What We Do
CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of nearly 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For® - 16 years in a row!
Committed to hiring people with strong values of integrity, transparency and respect, we offer unmatched training and support for associate career growth, and have been recognized as one of Training Magazine’s "Training Top 125" companies in America. We are also proud to be a best place to work for Veterans, and the #2 Best Workplace for Retail.
