Senior Consultant, HCM - ERP Services

Make a difference. Be happy. Grow your career.

As a member of the ERP Services practice, the Senior Consultant will work closely with clients on training, workflow, process and system improvements that support the activities performed. This position will have the opportunity to think creatively and leverage multiple analytic methods to support the delivery of implementation services to organizations.Key Responsibilities

The Senior Consultant will have the following responsibilities, which include but are not limited to:

• Provides excellent, professional client service, tailoring consulting approach to the type of engagement and aligning services with the goals of the company.
• Analyzing project requirements, creating materials and executing on best practice processes to effectively move projects forward to a successful conclusion, including but not limited to, set up, configuration, processing, file structure/data mapping, reporting, testing, troubleshooting, and staff augmentation
• Performing detailed analysis to draw independent conclusions, and develop pertinent and insightful recommendations 
• Support projects with a goal of delivering on time, on budget, and with positive and measurable outcomes; complete workflow design, system configuration, testing, data migration, validation, support, and issue resolution
• Creating, and adopting standards, policies, and best practices related to Nordic’s ERP Services offerings
• Advise internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency
• Respond to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions 
• Working on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested

skills and experience

• Bachelors’ degree
• Minimum of 5 years of professional experience; professional services or consulting experience strongly preferred
• Prior experience implementing, training, or supporting enterprise resource planning software strongly preferred
• Certification and Experience in at least one complete product suite such as: Workday, Infor Lawson EFM, Infor Lawson SCM, Infor HCM etc. and experience in development, system administration, security administration or system configuration
• Excellent communication skills, written and verbal
• Able to balance urgent, short-term needs with strategic, long-term priorities
• Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure
• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets
• Must demonstrate and embody Nordic’s maxims 

Additional Details

• Travel up to 50% of the time.