The Role
The Senior Consultant will design and customize Dynamics 365 and Power Platform applications, implement business logic, develop workflows, and ensure delivery of high-quality solutions while collaborating with project teams.
Summary Generated by Built In
Job Summary:
We are looking for a highly skilled Senior Consultant - Dynamics 365 CRM/ Power Platform to join our growing team. you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team.
Key Responsibilities:
· Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.
· Build sophisticated Canvas Apps with a strong focus on user experience and performance.
· Implement complex business logic using Power Fx in Canvas Apps and Dataverse.
· Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.
· Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.
· Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.
· Create and maintain custom workflows, business rules, and plugins within Dynamics 365.
· Build and maintain Power Automate flows for system automation and integration.
· Develop and consume APIs (REST, SOAP) for external system integration.
· Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.
· Write clean, maintainable, and well-documented code adhering to development standards.
· Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.
· Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.
· Participate in peer code reviews and contribute to technical documentation.
· Track and manage development tasks, ensuring timely delivery aligned with project goals.
· Support project planning, task estimation, and progress monitoring.
· Actively participate in team meetings and provide regular status updates.
· Stay current with Microsoft platform updates, emerging tools, and industry best practices.
Required Skills & Qualifications:
· Bachelor’s degree in computer science, Software Engineering, or a related field.
· 6–12 years of development experience within the Microsoft ecosystem.
· Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.
· Expertise in building user-centric Canvas Apps and applying Power Fx logic.
· Experience with PCF control development and deployment.
· Hands-on experience with Model-driven Apps and Power Automate.
· Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).
· Experience integrating APIs and working with web services (REST, SOAP).
· Familiarity with version control systems like Git and Azure DevOps.
· Solid understanding of software development principles, patterns, and best practices.
· Strong analytical and troubleshooting skills.
· Effective communication and interpersonal skills.
· Ability to work both independently and as part of a team.
· Strong time management and task prioritization abilities.
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Skills Required
- Bachelor's degree in computer science, Software Engineering, or related field
- 6-12 years of development experience within the Microsoft ecosystem
- Strong proficiency in Dynamics 365 CE customization and development
- Expertise in building user-centric Canvas Apps and applying Power Fx logic
- Experience with PCF control development and deployment
- Hands-on experience with Model-driven Apps and Power Automate
- Knowledge and configuration experience with Microsoft CCaaS
- Experience integrating APIs and working with web services
- Familiarity with version control systems like Git and Azure DevOps
- Solid understanding of software development principles, patterns, and best practices
- Strong analytical and troubleshooting skills
- Effective communication and interpersonal skills
- Strong time management and task prioritization abilities
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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