Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Band C2 - Sr. Consultant Job Description- Identify process improvement opportunities- Responsible to deliver benefit as per contractual productivity agreement with the client- Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.- Team/people management, talent development- Excel in developing strong stakeholder dialogue, across all levels (both WNS and client) Qualifications- Minimum academic qualification: College Graduates (15 Years) basis our specific role requirementSkills- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)- Language proficiency (English) - Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills.- Excellent knowledge of Excel, Word, Power point & Minitab.- Certified lean six sigma Blackbelt. - Project management and design thinking practitioner- P&C Insurance experience will be desirable- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices - Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable- Flexible and capable of domestic and international travelExperience-8 to 12 years of overall work experience; At least 3 yrs in Insurance domain is preferable.- Candidates with back office and CX work Experience in a Back and Front Office Account – Data, Voice, Chat Email preferred.- Should have exposure or knowledge of digital technologies in Process transformation i.e. Process Mining, RPA, Analytics, ML and AI and Gen AI
Qualifications
Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement
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What We Do
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
