Pour renforcer notre équipe de consultants analytiques dans notre département International Customer Success Tech & Durable, nous recherchons actuellement notre futur Consultant Customer Success Senior F/H.
En tant que Consultant(e) Customer Success votre poste s’articulera autour de deux dimensions : une dimension analytique pour répondre au mieux aux différentes demandes des clients, et une dimension « relation client».
Missions
- Vous développez une expertise des marchés, vous vous assurez de la pertinence des analyses et recommandations proposées et livrées aux services marketing et ventes des grands acteurs du marché, vous identifiez des besoins et concevez des solutions sur mesure, et vous participez à la vente.
- Service quotidien au client sur l’utilisation de la donnée issue du panel de distributeurs, et des outils annexes au panel, et participation à des projets de développement à vocation du client :
- Vous développez une expertise marché sectorielle : dynamique de marché, des marques, des canaux de distribution
- Vous consultez le client afin de l’aider à tirer le meilleur profit des données : connaissance du panel, indicateurs de performance, rapports livrés
- Vous effectuez des analyses et traduisez les briefs clients en présentations expertes et recommandations concrètes, dédiées à des populations marketing et ventes
- Vous collaborez avec les équipes de ventes GfK ainsi qu’avec les départements en charge des autres solutions (consommateurs, optimisation d’actions marketing) et participez à l’identification de besoins clients et d’opportunités de ventes
- Vous participez à l’adoption par le client de notre nouvel outil d’analyse digital
Votre profil
- Vous disposez d’une formation bac+ 5 et d’une expérience de 3 ans environ dans les études de marché
- Vous maîtrisez l'anglais oral et écrit
- Vous entretenez un bon relationnel clients
- Vous êtes doté de solides compétences analytiques – évaluées par un cas pratique
- Rigoureux, vous êtes à l’aise avec les chiffres
- Curieux, vous savez être force de proposition et aimez travailler au développement de nouveaux produits et projets
- Vous savez travailler en autonomie
- Vous maîtrisez les outils Informatique (MS Office, etc)
Ce que nous offrons
- CDI
- Bâtiment récent au pied du tramway T2 à 12 minutes de La Défense
- Salle de sport, Quiet Room, Game Room, restaurant d’entreprise
- La carte tickets restaurant avec une participation employeur de 60%
- Jusqu’à 2 jours de télétravail par semaine à l’issue de la période d’essai
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
Skills Required
- Bac+5 education level
- Approximately 3 years of experience in market studies
- Fluent in spoken and written English
- Strong analytical skills, assessed through a practical case
- Proficient in IT tools such as MS Office
NielsenIQ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NielsenIQ and has not been reviewed or approved by NielsenIQ.
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Parental & Family Support — Public materials highlight paid parental leave in the U.S., with additional paid disability time for birth parents. Parental leave is positioned as a standout element of the package.
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Leave & Time Off Breadth — Unlimited or flexible PTO is referenced alongside paid holidays and sick leave, providing broad time-off options in many roles. Actual use can vary by team norms, but the formal breadth is notable.
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Flexible Benefits — Work-from-home and hybrid arrangements are supported in many roles, with remote-friendly practices described across business lines. Flexibility is frequently positioned as a meaningful advantage.
NielsenIQ Insights
What We Do
NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.
Why Work With Us
We empower companies around the world to make bold decisions and transform their business with trusted data, solutions, and insights. Joining NielsenIQ means experiencing countless learning opportunities and gaining numerous pathways for growth.
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