As a Senior Consultant, AI Operations and Governance, you’ll work across business, technology, security and operational teams to help stand up end-to-end AI solutions within a leading financial institution.
You’ll translate complex business and technical requirements into clear operational processes, controls and reporting while supporting AI lifecycle management, governance, risk and regulatory requirements. You’ll also play an important role in establishing operational readiness, maintaining effective documentation and providing stakeholders with clear insights into delivery, risks and dependencies.
What You’ll Do
- Analyze business and technical requirements, working with internal and partner teams to support the implementation and operational readiness of end-to-end AI solutions.
- Collaborate across technology, product, security and business teams to ensure solution design and development align with agreed standards, enterprise frameworks, SLAs and AI lifecycle requirements.
- Support AI governance, risk and control activities, including regulatory requirements, operational controls, AI application security incident response and the identification and escalation of emerging risks.
- Develop and maintain operational workflows, SOPs, target operating and interaction models, readiness documentation and business/technology dependencies to support scale and effective handover.
- Translate program data into actionable insights and maintain productivity, performance and risk dashboards, providing clear reporting, recommendations and updates to stakeholders across organizational levels.
What We’re Looking For
- Business Analysis experience with demonstrated analytical capabilities.
- Strong understanding of complex technology delivery lifecycles and cross-functional coordination across Product, Engineering, Operations and business stakeholders.
- Ability to work effectively in evolving or less-structured environments, take ownership of responsibilities and progress initiatives through to delivery.
- Clear and concise communication skills, with the ability to adapt information and reporting for technical, business and senior stakeholder audiences.
- Strong proficiency in Microsoft Office, Jira and Confluence, combined with experience building business risk reports and dashboards using Power BI or Tableau.
Bonus Points For
- Experience supporting AI governance, AI vulnerability management, technology risk or security initiatives within financial services.
- Knowledge of regulatory compliance requirements and enterprise risk and control frameworks.
- Experience supporting operational readiness, target operating models, SOPs and technology handovers.
- Experience participating in technology or AI application security incident response activities.
- Experience sharing knowledge, supporting colleagues' development and working across cross-functional stakeholder groups.
Why Join Capco
- Deliver high-impact technology solutions for Tier 1 financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
- Help shape the future of digital transformation across FS & Energy.
Benefits
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
- Virtual Health Care & EFAP – Company-paid virtual health care and Employee & Family Assistance Program support for employees and their dependents/partners.
- Family Support – Enhanced parental leave benefits available from Day 1 of employment, plus a company-sponsored new parent gift.
- Wellness & Career Growth – Fitness reimbursement to support health and well-being, plus a Business Coach from Day 1 providing personalized one-on-one coaching to support career growth and development.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.
AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.
Why This Role Is Open
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.
Pay Transparency
The salary range for this position is listed below. Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment.
Capco is committed to providing fair and equitable compensation to our people. Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time. The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors, including, but not limited to job-related knowledge, skills, experience and internal equity.
Skills Required
- Business analysis experience with demonstrated analytical capabilities
- Understanding of complex technology delivery lifecycles
- Experience coordinating across Product, Engineering, Operations, and business stakeholders
- Ability to work effectively in evolving or less-structured environments and progress initiatives through delivery
- Clear and concise communication skills for technical, business, and senior stakeholder audiences
- Proficiency in Microsoft Office, Jira, and Confluence
- Experience building business risk reports and dashboards using Power BI or Tableau
- Experience supporting AI governance, AI vulnerability management, technology risk, or security initiatives within financial services
- Knowledge of regulatory compliance requirements and enterprise risk and control frameworks
- Experience supporting operational readiness, target operating models, SOPs, and technology handovers
- Experience participating in technology or AI application security incident response activities
- Experience sharing knowledge and supporting colleagues' development across cross-functional stakeholder groups
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage in the U.S. are characterized as strong, with good coverage and favorable costs. Mental health resources and broader wellbeing programs are also emphasized as part of a comprehensive package.
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Leave & Time Off Breadth — PTO and paid holidays are described as generous, with multiple mentions of strong vacation allowances. While client work can affect usage, the underlying entitlement is presented as solid.
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Parental & Family Support — Company materials highlight enhanced family-friendly policies, including substantial maternity and paternity leave. Flexibility and return-to-work support reinforce a family-oriented approach.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
