Senior Conference & Events Manager- New Opening!
Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!
We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine.
From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you!
What You’ll Do:
Day to day operations:
- Overall responsibility for the Events Operations
- Responsible for the Events operations team and Conference Services Team in all aspects of the operation
- Manage the external cleaning contract with monthly review and consistent monitoring
- Manage and drive forward the yearly, monthly and unplanned maintenance requirements
- Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
- Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
- To review and manage the Health & Safety of the venue
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas
- To ensure effective communication between all FOH departments and with the wider venue
Looking after our guests:
- Deliver the highest levels of customer service across all events
- Constantly seek and monitor client feedback, ensuring that records are being kept up to date
- Manage and act upon feedback by providing action plans for improvement
- To ensure any complaints are dealt with professionally
- To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Looking after the purse strings:
- Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
- Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
- Control purchases order systems with operations
- Manage all invoicing and inventory
- Labour management, ensuring we have the right people in the right places
What We Look For:
Commercial & financial management:
Assisting in the running a profitable venue to help towards the company vision
Operational management:
- Understanding and managing the Client Service and Conference Service departments and teams
- 3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field.
- Build and maintain an excellent team to deliver unforgettable experiences for our clients and their guests
Client management:
- Maintaining excellent client communication and relations to ensure the client and their guest have an unforgettable experience
We’re Here For You:
Health and Wellness
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance
- 25 days annual leave plus bank holidays, and company sick pay
- Financial Support and Benefits
- Bonus scheme
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition
- Continuous professional and personal development support
- Employee recognition and reward programs to mark achievements and milestones
Community and Impact
- Opportunities to volunteer, donate, and participate in community give-back initiatives
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
#LI-CD1
Skills Required
- 3+ years of leadership experience in event venue management, client or membership experience, hospitality, or a related field
- Experience understanding and managing client service and conference service departments and teams
- Ability to build and maintain an excellent team
- Commercial and financial management experience supporting profitable venue operations
- Client communication and relationship management experience
Convene Hospitality Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Convene Hospitality Group and has not been reviewed or approved by Convene Hospitality Group.
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Leave & Time Off Breadth — Time off programs are described as generous, including flexible PTO for salaried staff and extended company holidays. Feedback suggests the extra WISH week adds meaningful additional leave for personal development or service.
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Healthcare Strength — Health coverage breadth is notable, with multiple medical options, dental/vision, disability, a virtual health advocate, and Eden Health access. Fertility and family‑planning support via Kindbody further strengthens the offering.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks such as free meals, snacks, coffee, and stipends (cell phone and remote‑work where eligible) enhance total value beyond base pay. Feedback suggests reasonable schedules in some roles (e.g., fewer weekends/holidays) also contribute to perceived wellbeing.
Convene Hospitality Group Insights
What We Do
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds – ranging from small corporate meetings to immersive brand activations and beyond. CHG is currently comprised of two core brands: Convene and etc.venues. United by a shared vision – to cultivate environments where connections grow, organizations flourish, and every gathering promotes presence and purpose – CHG brands offer clients multiple products built with intention to facilitate exceptional in-person experiences: event venues, meeting rooms, flexible office space, and membership clubs. With hospitality at its core, CHG brands serve as a partner, not just a place, for members and clients, providing all the resources needed to host impactful gatherings – on-site catering, in-room AV, production services, planning support – as well as thoughtfully considering every possible detail to ensure a memorable occasion. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, CHG has a network of nearly 40 locations across nine global cities. Its venues go beyond space, fostering experiences rooted in belonging, guided by hospitality, and designed to bring people together time and again.
Why Work With Us
CHG: A dynamic global event company where every detail, interaction, and experience matters. Join a team built on genuine hospitality, collaboration, growth, and purpose. Born from hospitality, fueled by GRIT, connecting people in meaningful ways. Explore careers: https://convene.com/careers/
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