The Computer User Support Specialist provides first-level technical support to government customers, resolving hardware, software, printer, and VoIP telephone issues efficiently and effectively. This role includes installing, configuring, and troubleshooting computer systems, establishing network connectivity, and maintaining accurate IT asset inventory records. The ideal candidate will demonstrate strong customer service skills, technical aptitude, and experience with government inventory management procedures. Maintaining positive customer relationships and ensuring compliance with established processes are essential to success in this role.
Requirements
- Bachelors Degree in IT related field (or equivalent experience)
- Security+ or equivalent DoD 8140 certification.
- 7+ years of experience in computer support or IT customer service.
- Experience with computer hardware, software, and printer maintenance.
- Experience with government IT asset management (ITAM) systems.
- Experience supporting government customers.
- Requires active Secret clearance from the U.S. Government
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- Bachelor's degree in IT related field or equivalent experience
- Security+ or equivalent DoD 8140 certification
- 7+ years of experience in computer support or IT customer service
- Experience with computer hardware, software, and printer maintenance
- Experience with government IT asset management (ITAM) systems
- Experience supporting government customers
- Active Secret clearance from the U.S. Government
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
