Senior Compliance Manager

Position Summary

The Sr. Manager Compliance - Material Handling (“Compliance Lead”) will assist the North American (“NA”) Regional Chief Compliance Officer (“RCCO”) and the NA Ethics and Compliance Team with executing, overseeing, supporting, and/or administering the ethics and compliance program within Toyota Material Handling North America (“TMHNA”) in order to ensure compliance with the applicable laws, regulations, and policies of Toyota Industries Corporation (TICO) and Toyota Industries North America (TINA).  As a direct report of the NARCCO, the individual in this role will lead the design and implementation of an effective risk-based ethics and compliance program, supported by a team of ethics and compliance professionals, to help support and drive a strong culture of ethics and compliance within TMHNA.  Further, the Compliance Lead will work directly with the leadership, management, and associates of TMHNA to help foster a strong ethics and compliance culture and ensure that TMHNA’s strategic initiatives and operational priorities are advanced based on ethics and compliance considerations.

Essential Position Duties

·       Assist the NA RCCO and NA E&C team in the design and implementation of risk-based effective ethics and compliance program and/or plan supporting ethics and compliance in North America and more specifically at TMHNA, including, but not limited to, communication and training materials, including presentations, e-learnings, and other educational delivery tools/resources, third-party risk management, compliance risk assessments, governance, monitoring, speak-up/listen-up culture, investigations. 

·       Lead, assist, and partner with TMHNA leadership, management, legal, regulatory compliance, and other functions and/or stakeholders to develop, implement, and sustain a best-in-class ethics and compliance program, including, but not limited to, governance and risk management program that incorporates systematic risks assessments, a strong speak-up culture, training and issue management, and expanding into and aligning with global enterprise risk focus areas over time.   

·       Collaborate with others in the organization to understand changes in compliance-related risks, changes in law, regulatory development, and other external facts that may potentially impact (or inform) revisions to existing policies or operational tools and resources.

·       Communicate, present, and update the TMHNA leadership, management, and, as necessary, associates, on a quarterly basis, on the TMHNA ethics and compliance plan, and the NA Ethics and Compliance plan, as well as being proactive to educate and inform TMHNA leadership, management, and associates on emerging ethics and compliance risks.  

·       Provide regular communications, updates, metrics, and reports to the NA RCCO and TMHNA Leadership regarding status of ethics and compliance programmatic activities for TMHNA   

·       As applicable, manage a team of dedicated compliance personnel at TMHNA group companies and a broad network of “compliance champions” referred to as Compliance Ambassadors.  

·       Serve as a resource and trusted advisor to TMHNA management, legal, and associates, including Dealers, regarding ethics and compliance concerns and day-to-day questions and ethics and compliance policies.  

·       Ensure that TMHHA has appropriate measures to manage relationships with third-party business partners (such as agents, consultants, and customs brokers), including identifying risks and conducting risk-based due diligence of these third-party relationships, as well as monitoring these relationships for compliance issues on an ongoing basis.  

·       Promote the available speak-up channels (e.g., NA Helpline, walk-ins, etc.) for TMHNA associates and non-associates to report ethics and compliance concerns. And as necessary, conduct investigations into report of ethics and compliance concerns, questions, or issues.  

·       Maintain confidentiality and manage and investigate ethics and compliance concerns, issues, and questions raised by associates and others to identify and address allegations of potential misconduct, as well as lessons learned to enhance compliance policies and training, as part of the continuous improvement of TMHNA’s ethics and compliance program, and to prevent recurrence of ethics and/or compliance issues.   

·       Manage assigned associates

·       Ability to work in a constant state of alertness and safe manner

·       Additional duties as assigned

Education, Experience & Skills

·       Master’s Degree Required, Juris Doctor preferred

·       10+ years of relevant professional experience, Ethics & Compliance-specific experience preferred

·       Ability to work and research complex data

·       Effective Project Management Skills

·       Effective Problem-Solving Skills

·       Cross Functional Teamwork

·       Customer Service Focused

·       Strong Oral and Written Communicator

·       Result Oriented

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals must sit or stand throughout the workday as needed to perform essential functions.  May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Ability to concentrate, read and comprehend complex data.  Frequent handling of documents and use of computer and telephone.  Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

Travel

Travel within North America may be required (up to 25%, but possibly as high as 40%).  Ability to drive safely and valid driver’s license required.  Possibly two international trips may be required; therefore, a valid passport is required.