Overview:
Perform monitoring over complaints and calls for compliance with complex regulations including UDAAP, identifying, escalating, and measuring compliance risk. Execute the compliance management strategy and oversee monitoring program components assisting in identifying and prioritizing compliance risk exposure.
Primary Responsibilities:
- Provide regulatory expertise in response to business initiatives, internal and external audits, and regulatory examinations.
- Ensure compliance with existing processes and procedures and recommend new ones that most effectively anticipate, manage, and reduce risk as it pertains to CRM’s monitoring program.
- Maintain a thorough knowledge and understanding of consumer protection laws, rules and regulations and showcase that understanding when applying regulatory requirements to customer calls and complaints to successfully determine regulatory applicability and risk.
- Escalate and measure compliance risk issues to leadership and CRM business partners, as necessary.
- Liaison with CRM business partners as appropriate in the execution of CRM program components.
- Monitor a wide range of complaints for applicability to sixteen different consumer protection regulations and assess associated risk related to hundreds of requirements, trending complaints deemed to have increased risk and escalating when required.
- Monitor service and sales calls for compliance with sixteen different regulations and hundreds of requirements, escalating calls with increased risk.
- Continuously assess the way complaints and calls are sampled and reviewed to ensure methodology is sound.
- Lead risk and challenge discussions with CRM business partners related to call and complaint escalations.
- Interact with State and Federal Regulatory Agencies, numerous risk and executive management, lines of business, and support organizations such as Internal Audit and Legal on an ongoing and regular basis to ensure the enterprise is operating within the Board-mandated compliance risk tolerance.
Education and Experience Required:
Bachelor's Degree in related field.
6 years’ experience in compliance, legal, audit, risk, or other relevant function,
OR in lieu of degree,
A combined minimum 10 years higher education and/or work experience, including 6 years in compliance, legal, audit, risk or other relevant function
Compliance Monitoring Experience
Ideal Qualifications:
CRCM Certification
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
LocationClanton, Alabama, United States of America
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
