Overview:
Perform monitoring over complaints and calls for compliance with complex regulations including UDAAP, identifying, escalating, and measuring compliance risk. Execute the compliance management strategy and oversee monitoring program components assisting in identifying and prioritizing compliance risk exposure.
Primary Responsibilities:
- Provide regulatory expertise in response to business initiatives, internal and external audits, and regulatory examinations.
- Ensure compliance with existing processes and procedures and recommend new ones that most effectively anticipate, manage, and reduce risk as it pertains to CRM’s monitoring program.
- Maintain a thorough knowledge and understanding of consumer protection laws, rules and regulations and showcase that understanding when applying regulatory requirements to customer calls and complaints to successfully determine regulatory applicability and risk.
- Escalate and measure compliance risk issues to leadership and CRM business partners, as necessary.
- Liaison with CRM business partners as appropriate in the execution of CRM program components.
- Monitor a wide range of complaints for applicability to sixteen different consumer protection regulations and assess associated risk related to hundreds of requirements, trending complaints deemed to have increased risk and escalating when required.
- Monitor service and sales calls for compliance with sixteen different regulations and hundreds of requirements, escalating calls with increased risk.
- Continuously assess the way complaints and calls are sampled and reviewed to ensure methodology is sound.
- Lead risk and challenge discussions with CRM business partners related to call and complaint escalations.
- Interact with State and Federal Regulatory Agencies, numerous risk and executive management, lines of business, and support organizations such as Internal Audit and Legal on an ongoing and regular basis to ensure the enterprise is operating within the Board-mandated compliance risk tolerance.
Education and Experience Required:
Bachelor's Degree in related field.
6 years’ experience in compliance, legal, audit, risk, or other relevant function,
OR in lieu of degree,
A combined minimum 10 years higher education and/or work experience, including 6 years in compliance, legal, audit, risk or other relevant function
Compliance Monitoring Experience
Ideal Qualifications:
CRCM Certification
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
LocationClanton, Alabama, United States of America
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What We Do
Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. Through its R360 Environmental Solutions subsidiary, the Company is also a leading provider of non-hazardous oilfield waste treatment, recovery and disposal services in several of the most active natural resource producing areas in the United States, including the Permian, Bakken and Eagle Ford Basins. Waste Connections serves more than six million residential, commercial, industrial, and exploration and production customers from a network of operations in 39 states, six provinces and the District of Columbia. The Company also provides intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest. Our corporate strategy targets secondary and suburban markets that have strong demographic growth trends and where competitive barriers to entry can be developed. We seek to avoid highly competitive, large urban markets and target markets where we can provide either non-integrated or integrated solid waste services under exclusive arrangements, or markets where we can be integrated and attain high market share. We are a leading provider of solid waste services in most of our markets, and approximately 50% of our revenues are derived from market areas where we have franchise or exclusive rights to provide our waste services.
