Senior Complex Investigator

End Date

Tuesday 21 July 2026

Salary Range

£92,701 - £109,060

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

JOB TITLE: Senior Complex Investigator
SALARY: £92,701 - £109,060
LOCATION(S): London, Bristol, Edinburgh, Halifax and Leeds
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Job Description

What you'll be doing

Are you motivated by the opportunity to shape how LBG creates fair, consistent and trusted outcomes when things go wrong with conduct at work?

Do you want to be part of a team that is redefining how workplace resolution, investigations and misconduct are handled combining strong judgement and a focus on getting to the right outcome in the right way?

Workplace Resolution & Investigations (WRI) is a newly formed Centre of Excellence within People & Places, bringing together Lloyds Banking Group’s approach to supporting colleagues and managers with conduct and Speak Up matters, from the moment a concern is raised through to its resolution.

Our wider team ensures concerns are addressed fairly and consistently, whether through informal resolution or further investigation where needed. As investigators, we provide clear, evidence-based findings that support fair, defensible and informed decisions by business leaders or hearing managers. We work with integrity, judgement and fairness to everyone involved, keeping the colleague experience central to our approach.

By learning from the cases we handle, we help the Group continuously improve how we work, creating a more positive experience for colleagues and maintaining high standards of conduct and integrity. We also play a vital role in ensuring senior managers understand and fulfil their additional responsibilities and accountabilities, operating in line with regulatory standards and expectations.

This is an exciting time to join WRI. We are transforming how conduct is managed, shifting towards earlier, more informal resolution where appropriate, strengthening governance and consistency, and building a more data-driven, insight-led function. With new frameworks, evolving standards and innovative tools, this is a unique opportunity to shape the future of workplace resolution and investigations and drive a fair, consistent culture across the organisation.

Key Responsibilities

• Lead end-to-end specialist investigations involving the highest levels of complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high-stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions. 

• Operate effectively in highly ambiguous, high-pressure or high-profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards. Prioritise effectively across multiple complex investigations, escalating risks, dependencies and resource pressures where required. Where required, act as the point of contact for external or third-party investigation support. 

• Maintain accurate case records and ensure investigations are conducted in line with internal standards, employment law, regulatory expectations and industry best practice. Maintain strong knowledge of the interpretation and application of the Equality Act, Employment Rights Act, ACAS Code, SYSC18 whistleblowing obligations and other relevant UK expectations. 

• Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks. Apply sound professional judgement to reach objective, proportionate and well-reasoned conclusions in high-quality investigation reports that clearly set out facts, analysis and findings. 

• Communicate complex, sensitive or high-stakes issues in a clear, structured and credible way for senior leadership and executive audiences, maintaining independence, objectivity and defensibility in all verbal and written outputs. Act as a trusted partner to executive level senior leaders, HR, Legal, Risk and other specialist functions. 

• Identify opportunities to improve WRI investigation practices, processes and outcomes. Contribute to shaping team capability and direction by coaching and bringing in external insights and best practice. Support a learning culture through knowledge sharing and personal development.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Strong investigations skills leading complex, sensitive or high-risk internal investigations end to end.

• Strong professional judgement, with the ability to operate independently in ambiguous, high-pressure or high-profile situations while maintaining pace, quality and procedural fairness.

• Ability to analyse complex, incomplete or conflicting evidence, identify key facts, assess risk and reach objective, proportionate and well-reasoned conclusions.

• Excellent written communication skills, including the ability to produce clear, structured, evidence-based and defensible investigation reports suitable for senior or executive-level audiences.

• Strong verbal communication and stakeholder management skills, with credibility to engage effectively with senior leaders, HR, Legal, Risk and other specialist functions while maintaining independence and objectivity.

• Good working knowledge of relevant UK employment law, regulatory expectations and industry practice, including the Equality Act, Employment Rights Act, ACAS Code and SYSC18 whistleblowing obligations.

• Ability to manage and prioritise multiple complex investigations, balancing competing risks, deadlines, stakeholder needs and resource pressures.

• High standards of integrity, independence and professional courage, including the confidence to provide clear challenge and deliver difficult messages where required.

And any experience of these would be great

• Experience handling executive-level, board-sensitive, criminal, whistleblowing regulatory-sensitive or internationally complex investigations.

• Experience acting as a point of contact for external investigators, legal advisers, consultants or other third-party investigation support.

• Experience coaching, mentoring or upskilling other investigators, including supporting improvement in investigation planning, evidence analysis or report writing.

• Experience contributing to investigation standards, quality assurance, process improvement, management information, reporting or wider capability-building activity.

• Ability to bring external insight, best practice or lessons learned from other organisations, sectors or professional networks into investigation practice.

• Experience working in a regulated financial services, professional services or similarly complex corporate environment.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

 We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

 We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.