We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- HMO coverage for you and your family.
- Yearly Kick-Off Parties with major giveaways (like the car in 2023).
- Get recognized through our ‘Value Awards’.
- Grow your career - yes, we love to promote internally.
- Do meaningful work and collaborate with the best.
- 900 promotions given each year.
- Access to 2,700+ leadership training courses.
- Handling and resolving escalated Energy Ombudsman complaints with empathy and professionalism.
- Conducting in-depth investigations to determine the root causes of complaints.
- Collaborating with internal departments (Customer Service, Compliance, Billing, Collections) and external stakeholders to resolve issues promptly.
- Preparing detailed monthly complaint reports with actionable recommendations and key insights for management.
- Ensuring that all complaints are logged, tracked, and resolved in compliance with organizational policies and service standards.
- Experience: Minimum 5 years of experience in Energy or a similar complaints management role.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Proficiency in tools such as Excel, JIRA, Tableau, and other data analysis platforms.
- Knowledge of complaints handling best practices.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence. We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario. Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths. We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth. We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation. As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities. Visit www.acquirebpo.com for more information
