The Role
Provide Tier 2 career coaching via 1:1 virtual sessions, resume and interview support, conduct structured discovery, manage cases in ServiceNow, run workshops, use talent systems and labor market data, meet SLAs/KPIs, maintain confidentiality and escalate to Employee Relations as needed.
Summary Generated by Built In
Requisition Number: 2366575
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Priorities and Management by Objectives (MBOs):
- Providing Tier 2 Career Center support via 1:1 sessions with employees to assess their needs, provide personalized guidance, and help them develop actionable plans to achieve their goals, which can include assisting with resume/CV writing and feedback, interview preparation, career transitions, understanding our enterprise businesses and functional areas, and navigating the job search, application, and interview process
- Conducting in-depth interviews to understand the employee's career aspirations, work history, education, skills, and personality traits
- Capturing, tracking, and/or appropriately routing cases within case management platform (i.e., ServiceNow)
- Leveraging available data in talent systems (Taleo, My Career Story, MyHR, etc.) to conduct appropriate pre-meeting research based upon the nature of the case
- Supporting and/or facilitating workshops, clinics, and/or weekly Career Care sessions on career development topics such as job hunting, career transitioning, and personal branding
- Staying abreast of labor market trends to provide accurate and timely information to employees
- Providing support to Redeployment Center and other career development programs based upon capacity and needs
- Meeting or exceeding SLAs & KPIs including Phase 1 experience & satisfaction surveys
- Maintaining employee confidentiality and providing follow-up resources and support as needed, unless any employee disclosure warrants transfer to ER/Employee Center
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Human Resources, Organizational Development, Counseling, Education, Business, or related field (or equivalent combination of education and experience)
- 3+ years of experience in recruiting and/or talent acquisition, career coaching/advising, workforce development, or internal mobility programs, with demonstrated success guiding candidates/employees through job search and hiring processes
- Knowledge of labor market trends and job search best practices; ability to translate market insights into coaching guidance
- Working knowledge of end-to-end recruitment and selection practices (intake/needs assessment, sourcing strategies, screening, behavioral interviewing, candidate experience, offer process awareness) and how to coach others through them
- Demonstrated expertise in resume/CV writing, LinkedIn/personal branding, and interview preparation (mock interviews, storytelling/STAR method, competency-based interviewing)
- Proficiency with Microsoft 365 tools (Teams, Outlook, Excel, PowerPoint) and comfort supporting employees virtually
- Comfort working with HR/talent systems and case management platforms; ability to capture accurate case notes, track outcomes, and follow routing/escalation protocols (e.g., ServiceNow or similar)
- High degree of discretion and sound judgment; commitment to confidentiality and appropriate escalation to Employee Relations/Employee Center when needed
- Proven solid consultation and coaching skills with the ability to build rapport quickly in 1:1 virtual sessions and translate ambiguity into an actionable plan
- Proven ability to conduct structured discovery conversations (career aspirations, skills, work history, constraints) and synthesize insights into practical, individualized action plans
- Proven data-informed approach: able to use dashboards/metrics (SLAs, KPIs, satisfaction surveys) to manage workload, prioritize cases, and improve service quality
- Proven excellent verbal and written communication skills, including solid facilitation skills for workshops/clinics (virtual preferred)
Preferred Qualifications:
- Career coaching/career development credential (e.g., NCDA, ICF, or similar) or formal training in coaching methodologies
- Hands-on experience with ATS/talent platforms (e.g., Taleo or similar) and internal talent profiles/skills tools (e.g., internal career story/skills marketplace solutions)
- Experience as an internal recruiter or talent partner in a large enterprise, including coaching internal candidates on internal mobility processes and selection expectations.
- Experience supporting redeployment, outplacement, or workforce transition programs, including advising employees impacted by reorganizations
- ServiceNow (or comparable) case management experience, including workflow routing, knowledge articles, and SLA management
- Facilitation experience delivering high-volume career workshops/clinics (job search strategy, resume writing, interviewing, internal networking, personal branding)
- Familiarity with career assessment frameworks/tools (skills inventories, interest assessments, strengths-based tools) and translating results into development plans
- Demonstrated ability to build stakeholder relationships with HRBPs, Talent Acquisition, L&D, and business leaders to stay aligned to hiring trends and in-demand skills
- Advanced analytics skills (Excel dashboards, data visualization) to identify demand trends, common employee barriers, and opportunities to improve Career Center resources
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Bachelor's degree in HR, Organizational Development, Counseling, Education, Business, or related field (or equivalent experience)
- 3+ years in recruiting, talent acquisition, career coaching/advising, workforce development, or internal mobility programs
- Knowledge of labor market trends and job search best practices
- Working knowledge of end-to-end recruitment and selection practices and ability to coach others through them
- Demonstrated expertise in resume/CV writing, LinkedIn/personal branding, and interview preparation
- Proficiency with Microsoft 365 tools (Teams, Outlook, Excel, PowerPoint) and virtual support skills
- Comfort working with HR/talent systems and case management platforms (e.g., ServiceNow, Taleo, ATS) and capturing accurate case notes
- High degree of discretion, sound judgment, and commitment to confidentiality with appropriate escalation
- Proven consultation and coaching skills; ability to build rapport quickly in 1:1 virtual sessions
- Ability to conduct structured discovery conversations and synthesize insights into individualized action plans
- Data-informed approach using dashboards/metrics (SLAs, KPIs, satisfaction surveys) to manage workload and improve service
- Excellent verbal and written communication and facilitation skills for workshops/clinics
- Career coaching/career development credential (e.g., NCDA, ICF) or formal coaching training
- Hands-on experience with ATS/talent platforms (e.g., Taleo) and internal talent/profile tools
- Experience supporting redeployment, outplacement, or workforce transition programs
- ServiceNow (or comparable) case management experience including workflow routing and SLA management
- Familiarity with career assessment frameworks/tools and translating results into development plans
- Advanced analytics skills (Excel dashboards, data visualization) to identify trends and improve resources
- Experience as an internal recruiter or talent partner in a large enterprise and stakeholder relationship building
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
