Senior Community Manager

Posted 13 Days Ago
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Chicago, IL
In-Office
81K-90K Annually
Mid level
AdTech • Agency • Marketing Tech
The Role
As a Senior Community Manager, you'll engage communities, create social strategies, oversee trends, and collaborate with creative teams, while managing junior staff.
Summary Generated by Built In

Established in 2004, Inside Ideas Group is a rapidly growing global agency network that helps clients drive their businesses forward from the Inside. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Senior Community Manager

Location: Chicago, IL

Duration: 12 Month Contract

About the role: 

Inside Ideas Group is looking for a hands-on, experienced and strategically-minded community manager/social media manager to build engaged communities for some of the biggest brands in the country. Someone who can guide social strategy, create video content, turn cultural moments and trends into shareable creative and still make people laugh in the comments. You will build briefs to inform organic, paid and campaign creative. You will be on top of trends in content and culture and ready to advise on social media best practices. You will be well versed in reporting on social performance and presenting key insights to brand teams. This is a role for someone who likes to work closely with creative teams in a fast-moving environment. You should be comfortable presenting your work to the client and sharing your opinions with team members of all levels. In this role you will have the opportunity to contribute strategically and creatively. 

The team is small but mighty and thrives on multi-disciplinary talent and proactive thinking. You will be responsible for guiding and managing 1-2 less experienced team members.

What you will be doing: 
  • Use social listening tools to report on a number of key brands 
  • Create creative briefs based on content performance, brand needs, and audience and cultural insights
  • Ideate and create social content in collaboration with the creative team
  • Confidently present monthly and quarterly reports to clients, and be the point of contact for any data or social media listening related inquiries
  • Create and provide ad hoc reports surrounding key initiatives or competitors
  • Entertain fans with creative community management
  • Research, create, and share POVs on updates to the ever changing social media landscape as well as large cultural shifts or trends.
  • Monitor brand reputation issues and create crisis reports for senior leadership
What you need to be great in this role: 
  • 4-6 years of experience in community management or a social media management role
  • Experience with data visualization, social listening, and social media analytics tools such as BrandWatch, Talkwater, UnMetric, and Khoros, or similar social listening/publishing tools
  • Advanced experience with Excel, Google Sheets, and PowerPoint
  • Agency experience is a must
  • Ability to create impactful, data-driven reports with strategic thinking in a consumable presentation with an emphasis on narrative, insights, and recommendations
  • Experience conducting consumer insights research
  • Comfortable presenting interesting and high-energy reports both internally and externally
  • Comfortable balancing multiple workstreams, including reporting deadlines, brief creation and reactive content opportunities
  • Proactive with a track record of an entrepreneurial approach
  • At the time of this posting, the base salary for this position may range from $80,750.00 to $90,250.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Req ID: 15171#LI-midsenior #LI-FD1

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

Inside Ideas Group, part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 Inside Ideas Group has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'

Top Skills

Brandwatch
Khoros
Talkwater
Unmetric
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The Company
HQ: Clerkenwell
191 Employees
Year Founded: 2004

What We Do

The Inside Ideas Group (IIG) – which includes leading in-housing company OLIVER, global content agency Adjust Your Set, experience and engineering company Dare and property marketing specialists Aylesworth Fleming – exists to transform brands’ business performance through the use of smarter solutions, delivered from the inside.

IIG joined the world’s first brandtechTM group You & Mr Jones in 2019. You & Mr Jones holds majority stakes in five segments of the technology marketing sector: in-housing (OLIVER), data (55), consultancy (Blood/55), content creation and distribution (Mofilm, theAmplify, Gravity Road, Mobkoi) and has strategic investments in several leading technology businesses including Pinterest, Niantic, AI Foundation, VidMob, Jivox, Zappar, EVRYTHNG, Automat, Beeswax, and Gfycat.

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