Senior Communications Manager

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in one of our London office 2-3 days per week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Senior Communications Manager 

You will be responsible for shaping and protecting CityFibre’s external reputation by delivering proactive, confident and effective communications across a fast‑moving media landscape

You’ll receive a salary up to £60,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Leading media relations and press office activity across trade, technology, local and national media
• Delivering external communications plans that reinforce CityFibre’s narrative and business priorities
• Identifying and executing proactive media opportunities in collaboration with social and content teams
• Developing clear, engaging content to communicate key messages and drive awareness
• Monitoring media coverage and industry trends, reporting impact and advising senior leaders

What you’ll bring to the role

You will have strong experience delivering external communications and media activity that protects and enhances organisational reputation, with the confidence to operate in a fast‑paced, high‑profile environment. You will also have:

• Proven experience building and maintaining effective media relationships across national, telecom and technology press
• A strong background in developing communications plans, timelines and proactive media opportunities
• Experience running a responsive press office, managing reputational risk and working to tight deadlines
• The ability to analyse data to identify trends, insights and clear messages
• Experience in financial PR, content creation and stakeholder management

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!