Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications. Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of Cresta first.
You'll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning Cresta's momentum into coverage that builds our brand and helps to grow the business.
Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution. You’ll spot stories and moments where Cresta's story deserves to be told and make sure that it is. You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions.
This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story. If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help Cresta break through the noise, we want to talk to you.
This role is based in San Francisco, London, or New York, and requires in-office presence.
RESPONSIBILITIES- Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters
- Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments
- Prepare executives and subject matter experts for media and speaking engagements.
- Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives
- Drive thought leadership that elevates Cresta
- Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities
- Draft communications materials, including press releases, presentations, blog posts, and social copy
- Identify and secure meaningful industry awards and speaking opportunities
- 6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies
- Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats
- Sharp instincts for messaging and narrative: you know how to find the story inside any business update
- Established relationships with journalists, editors, and podcasters covering enterprise tech and AI
- Outstanding media skills: you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging media
- Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality
- Track record of partnering effectively with leaders across departments on high-priority initiatives
- Comfort executing on a high volume of projects without a large supporting team
- Experience building narratives for a company transitioning from challenger to category leader
- Experience in customer experience technology or CX AI
- Medical, dental, and vision plans that are designed to fit you and your family’s needs.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Monthly gym & phone allowance
- Work from home office stipend to help you succeed in a remote environment.
- Lunches and dinners included for in-office employees via DoorDash
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Skills Required
- 6+ years of progressive communications experience at high-growth B2B AI/technology companies
- Exceptional written and verbal communications skills
- Sharp instincts for messaging and narrative
- Established relationships with journalists, editors, and podcasters covering enterprise tech and AI
- Outstanding media skills and understanding of trending market topics across traditional and emerging media
- Strong project management skills; able to manage multiple high-priority workstreams simultaneously
- Track record of partnering effectively with leaders across departments on high-priority initiatives
- Comfort executing on a high volume of projects without a large supporting team
- In-office presence in San Francisco, London, or New York
- Experience building narratives for a company transitioning from challenger to category leader
- Experience in customer experience technology or CX AI
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
