Senior Commercial Excellence Analyst

Senior Commercial Excellence Analyst

Location: Paris, France (Hybrid 3 days per week)

Department: Commercial

Job type: Permanent, Full-Time

Join us and make a difference when it matters most! 

At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. 

The Team

The Senior Commercial Excellence Analyst is responsible for coordinating the execution of the omnichannel strategy in the field, determining key performance indications and providing tools and knowledge for driving best the execution of the field team, in close coordination with the Country Lead. This role also requires day to day management of Mundipharma’s SFE and CRM platforms, as well as providing strategic input into commercial operations. It will also supervise the Established Brands portfolio and coordinate operations to ensure its consistent performance.

The role will include some key strategic projects and have Operational excellence responsibilities cross functionally. The Senior Commercial Excellence Analyst will also be a member of the local Leadership Team in charge of driving the monitoring of activity and performance of the company and partnering with the Sales Director to ensure excellence in execution with strong Project Management skills being vital.

Role and Responsibilities

• Coordinate omnichannel engagement enablement projects: CRM, Customer Database, profiling segmentation and targeting, and incentives. Define and maintain data quality for the Omnichannel ecosystem; ensuring data governance of local data sets, identifying data quality issues and providing potential solutions to resolve them. Counsel commercial team in roadmap for digital ecosystem based on business and market trends. Manage budget and expense for local initiatives, in alignment with omnichannel strategy.

• Engage cross-functional leaders within the global sales team to ensure alignment and buy-in of the Omnichannel strategic roadmap and overall vision and purpose for digital transformation. 

• Business insights management. Create visibility of sales data, field, customer and channel insights through best-in-class examples to allow Business Leaders to see relevant, sales-driving opportunities & develop actions relevant to the strategic business direction. Value creation: by correctly identifying business needs, communicating and demonstrating the value of CRM and data solutions to contribute to total business solutions. 

• Lead and influence Sales Force Effectiveness, ensuring that the commercial organization executes business strategy and has the processes, tools, information and knowledge needed to make decisions & deliver strategic outcomes and drive continuous improvement. Lead sales planning & performance programs and tools in collaboration with Customer Engagement Strategy and Customer Engagement Execution Directors. Governance of all SFE metrics, processes, systems and regular reporting. 

• CRM Management: work with local stakeholders and collaborate with day-to-day needs of the field force. Ensure correct use of CRM by field teams to enter key data to inform on various business KPIs. Provide CRM system and data management support to the internal customers, guiding teams to appropriate support channels where necessary. Delivery of training to the field-based and head office associates on use of the platform and maintenance of training materials. 

• Supervision of the Established Brands portfolio: run the analyses and identify opportunities to enhance the volume and value components of the portfolio performance, coordinate cross functional projects and operations to maximize net revenues, be the key contact of the global team for global-local projects.  

What you’ll bring

• Proven experience in roles such as: SFE, CRM commercial excellence, COO, or Heads of Operations 

• Experience in delivering Omnichannel/digital transformation

• Hands-on experience with Salesforce based CRM platforms (Veeva or IQVIA)

• Good understanding of customer metrics and omnichannel ecosystem

• Experience in data analytics, managing commercial data (CRM, sales, etc.) and producing reports

• Strong understanding of Pharmaceutical commercial and field models

• Business relationship management skills – working with cross functional teams & stakeholders without positional authority while building trust and evoke influence

• Strong communication skills

• Strategic analysis/insight and commercial acumen

• Proven project management skills

• Ability to work in a fast-paced environment

• Demonstrates strong integrity, dependability and teamwork

• Highly proficient in the use of MS Excel and Power Point

• Fluent written and spoken English, additional European language skills is an advantage 

What we offer in return

• Homeworking allowance, meal allowance, annual bonus subject to internal policy

• Opportunities for learning & development through our varied programme 

• Collaborative, inclusive work environment

Salary range

€90k - €100k Per Annum

At Mundipharma fairness is a fundamental part of our DNA. Our commitment to Pay Transparency is more than a compliance check; it is a promise of objectivity. Following the EU Pay Transparency Directive (2026), we provide full salary ranges on our adverts because we believe you deserve clarity from the very first click.

How we determine your offer:

To ensure total equity and remove hidden biases from the equation, our compensation offers are calculated using a structured, data-driven framework. We focus exclusively on objective criteria: the specific skills, professional experience, and measurable competencies you bring to the role.

We intentionally strip away subjective factors and historical salary data that can perpetuate pay gaps. By anchoring our decisions in rigorous internal benchmarks and market data, we ensure that your compensation package is a direct reflection of the value you contribute.

We aren't just hiring talent; we are building a workplace where everyone regardless of background is recognised and paid fairly for the expertise they deliver.
 

Diversity and inclusion

Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do. We are on a journey and will seek to move forward together through education and awareness to build a culture that welcomes and celebrates diversity and uniqueness. We will create a workplace environment where everyone can, every day, bring their authentic selves and is treated with dignity and respect. 

About Mundipharma

Mundipharma is a global healthcare company focussing on customers across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East.  

Mundipharma is dedicated to bringing innovative treatments to patients in the areas of pain management, infectious disease as well as other severe and debilitating disease areas. Their guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything they do. For more information visit www.mundipharma.com.  

Join our talent pool

If you’re not sure this role is right for you but you’re keen to hear about future opportunities at Mundipharma, join our talent community and be the first to hear about new roles.

Additional Job Description:

Primary Location:

Job Posting Date:

Job Type: