Senior Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

Leadership

•    Build, lead, coach, train and develop a strong team with the support of the Director of Sales

•    Balancing the specific needs of Sales and Marketing staff by building a positive and creative work environment.

•    Build trust and confidence with stakeholders:; Ownership, Home Office, PC and hotel team

•    With the General Manager, provide direction on pricing, revenue management, MarCom, Rooms and Catering sales strategy and tactics

•    Develop a dynamic and open communication process between all parties to ensure that all activities and focus on yielding maximum revenue and profit

•    Actively engage with General Manager and Planning Committee to drive hotel revenue -generating initiatives.  Engage in all forecast meetings and ensure effective communication with all sales support system.

Include GM, DOF,DORM and Reservations Manager in daily Revenue meetings with Revenue Director.

Maximize Revenue & Profit | Revenue Management

•    Understand the different needs of market segments and implement strategies/programs as appropriate to maximize revenue generation and profitability.

•    Act as the Chief Revenue and Distribution Strategy Officer

•    Implement robust Revenue management logistics

•    Promote Revenue management accountability

Marketing

•    Develop and implement the Annual Marketing Plan and lead the budget process for all Sales and Marketing functions

•    Identify the opportunities of direct sales, advertising, and public relations programs necessary to exceed targets.

•    Develop marketing programs consistent with Four Seasons image and positioning, ensuring compliance with brand policies and guidelines.

•    In conjunction with Director of Sales, identify sources of business available to the hotel and establish priority marketing.

•    Review and monitor competitive hotels to ensure product and service offerings position property for competitive advantage.

•    Keep abreast of market trends and anticipate in order to respond as needed.

•    Initiate and supervise the installation of all sales and marketing office procedures and ensure hotel complies with all Four Seasons Sales and Marketing Minimum Operating Standards.

•    Manage hotel presence and content across all communication channels, both brand and third party platforms. In conjunction with Hotel Marketing / MarCom.

•    Manage SEO, PPC, direct marketing and other advertising budgets and opportunities.

Public Relations

•    Develop the Public Relations Strategy and oversee updates and execution in conjunction with PRD; agency or corporate PR support.

•    Craft Social Media strategy and distribution outlets with PR Director.

•    Develop the advertising and business promotion budget in conjunction with the Annual Marketing Plan and Minimum Operating Standards.

Sales

•    Provide "Two up" sales assistance for all key accounts, where relevant and participate in deployment decisions and yield decisions as appropriate.

•    Ensure fluid communication with WSOs regarding market changes, business needs and priorities.

•    Develop and approve sales travel budgets.

•    Establish goals and monitor performance to meet property revenue objectives.

•    Review the performance of each sales person and approve quarterly and annual incentive results.

•    Develop and maintain a succession plan for management positions in Sales, Catering, Public Relations and Revenue Management.

What you bring

•    Bachelor degree; preferred Marketing or Hospitality emphasis important. 

•    Significant, relevant experience required

•    Three to five years previous employment in a related position

•    Outstanding resource and budget management skills

•    Strong overall business perspective

•    Combination of strategic thinking and strong tactical execution.

What do we offer:

• Work Authorization. 

• Competitive tax-free salary. 

• Annual Incentive Plan. 

• Live out allowance. 

• Medical and life insurance. 

• Paid annual leave. 

• Paid home leave ticket. 

• End of service gratuity. 

• Learning & Development Programs. 

• Career opportunities and international transfer. 

• And more...