Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is looking for a highly-skilled and business-minded [Director,] Senior Commerical Counsel to lead and scale our global commercial efforts.
This is a high-visibility, hands-on role that sits at the intersection of legal, sales, and strategy, supporting Uniphore’s go-to-market initiatives and accelerating growth. You will serve as a trusted legal advisor to senior leadership, negotiate Uniphore’s most strategic and complex customer agreements, and help build processes to support our evolving business. This position reports directly to the General Counsel.
The ideal candidate will have deep experience with SaaS and enterprise sales transactions, thrive in fast-paced environments, and be passionate about partnering with go-to-market teams to deliver practical, customer-focused, solution-oriented advice.
Primary Responsibilities:
Structure, draft, and negotiate a wide variety of high-value commercial agreements, including enterprise customer agreements (with respect to both SaaS and on premise products), data protection agreements, channel and partner agreements (e.g., reseller, distribution, MSP), technology license agreements, development and collaboration agreements, and professional service agreements.
Evolve and iterate commercial strategies to scale with the company, by developing scalable legal frameworks, standard templates, and negotiation playbooks. Identify and implement process improvements that streamline deal cycles, enhance efficiency, and reduce friction in the sales cycle.
Collaborate closely with sales, revenue operations, product, engineering, and customer success teams to drive revenue while managing legal and operational risk.
Advise and engage with senior leadership, distilling complex legal and business issues into clear, actionable guidance.
Manage outside counsel and mentor legal team members as needed, fostering a collaborative, high-performance culture.
Provide sound guidance on legal risks across data privacy, IP ownership, security, and regulatory issues, including support for compliance with global laws impacting SaaS and AI technologies.
Required Experience:
10+ years of commercial legal experience, including 5+ years negotiating SaaS and technology contracts in a high-growth or enterprise tech environment and 3+ years of experience at a pre-eminent law firm working in technology transactions.
Proven experience optimizing contract workflows, legal operations, and documentation to improve deal velocity and consistency.
Team player with exceptional people skills who has the demonstrated ability to collaborate and build strong relationships at all levels of an organization.
Pragmatic focus with an understanding of business objectives, and the ability to assess and creatively manage risk and deliver business-focused legal advice.
Able to thrive in a fast-paced environment and successfully manage competing deadlines.
Strong understanding of IP ownership and data protection/privacy issues in the context of technology/commercial transactions.
Outstanding legal and business judgment, capable of making smart decisions in ambiguous situations.
J.D. from an accredited law school and licensed to practice law in the US.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
