Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams. Together, these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care.
We are seeking a Senior CMDB Developer to lead the design, development, and continuous improvement of our ServiceNow Configuration Management Database (CMDB). This role will be responsible for building scalable CMDB solutions, implementing Service Mapping, supporting CSDM adoption, driving data quality initiatives, and integrating enterprise discovery and asset data sources to create a trusted system of record for IT services and infrastructure. This is a hands-on role focused on development excellence, solution delivery, and continuous platform improvement. The individual will work closely with architects, infrastructure teams, application owners, and business stakeholders to ensure the CMDB delivers measurable value across ITSM, ITOM, Risk, Security, and Operational Excellence initiatives.
How you’ll make an impact:
Design, develop, and maintain CMDB solutions within the ServiceNow platform.
Configure and enhance CI classes, relationships, identification rules, reconciliation rules, and data models.
Ensure CMDB architecture aligns with ServiceNow best practices and the Common Service Data Model (CSDM).
Design and implement integrations with discovery and inventory tools such as Armis, Intune, SolarWinds, SCCM, cloud providers, and other enterprise systems.
Develop and maintain Service Graph Connectors and integration patterns.
Support Discovery and Service Mapping implementations to improve infrastructure and business service visibility.
Build automated data ingestion and normalization processes.
Monitor CMDB health using dashboards, KPIs, and compliance metrics.
Configure and optimize Identification and Reconciliation Engine (IRE) rules.
Partner with governance teams to establish and maintain CMDB standards, policies, and operational procedures.
Implement and support Service Mapping for business-critical services.
Maintain service hierarchies, business applications, technical services, and service offerings.
Participate in Agile development activities including design reviews, sprint planning, estimation, testing, and production deployments.
Troubleshoot CMDB-related issues and provide timely resolution.
Support platform upgrades, new releases, and technical debt reduction initiatives.
Build and maintain integrations using REST/SOAP APIs, MID Server, and third-party systems.
Deliver high-quality, reusable, and scalable code aligned with platform standards.
Participate in technical design discussions, effort estimation, and solution reviews.
Ensure adherence to design standards, data models, and architecture guidelines.
Participate in peer reviews and ensure code quality before release.
Troubleshoot production issues and provide timely resolution.
What you’ll need (Required):
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
5+ years of experience in ServiceNow development.
Strong experience implementing and supporting CMDB, Discovery, and Service Mapping.
Hands-on experience with:
ServiceNow scripting (JavaScript, Glide API)
Flow Designer, Business Rules, UI Policies, Client Scripts
Integrations (REST/SOAP, MID Server)
ITOM
Service Graph Connectors
Identification & Reconciliation Engine (IRE)
Experience working in Agile delivery environments.
What else we look for (Preferred):
Familiarity with Asset Management and ITSM processes.
ServiceNow certifications.
(ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – Service Mapping.
Strong problem-solving and analytical skills.
Attention to detail and quality mindset.
Effective communication with technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Team collaboration and knowledge sharing.
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
Recruiting scam alert: Read our notice about potential recruiting scams.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- 5+ years of ServiceNow development experience
- Experience implementing and supporting CMDB, Discovery, and Service Mapping
- ServiceNow scripting (JavaScript, Glide API)
- Flow Designer, Business Rules, UI Policies, Client Scripts
- Integrations using REST/SOAP APIs and MID Server
- Experience with ITOM
- Service Graph Connectors
- Identification & Reconciliation Engine (IRE) configuration and optimization
- Experience working in Agile delivery environments
- Familiarity with Asset Management and ITSM processes
- ServiceNow certifications (CSA, CAD, CIS-Discovery, CIS-Service Mapping)
- Strong problem-solving, analytical skills, attention to detail, effective communication, ability to manage multiple priorities, team collaboration
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Retirement Support — Retirement programs include a 401(k) match complemented by a separate profit‑sharing contribution. These elements add meaningful long‑term value to total compensation.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and look‑back feature, alongside stock awards for eligible roles, provides notable upside. Program expansions indicate continued accessibility.
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Leave & Time Off Breadth — Time‑off policies include generous PTO, company holidays, and a year‑end holiday shutdown. These offerings enhance work‑life support when available at the site.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
