Are you passionate about Akamai Compute technologies and services?
Does solving some of the Compute Support team's most difficult challenges interest you?
Join our Compute Product Support Group!
We address complex customer support challenges and transform them into insights that enhance the entire Compute Support organization. This role involves collaborating with Site Reliability Engineering and Product teams for in-depth platform investigations or solutions while offering guidance and feedback to the Core Support team to enhance their expertise and problem-solving abilities.
Partner with the best
Critical internal and customer workloads rely on resolving technical problems encountered on the Akamai Cloud Compute platform. The team serves as an escalation point for issues beyond Core Support's expertise. Beyond tickets and escalations, engineers actively engage in identifying and resolving incidents. Collaboration with the Incident Coordination team ensures timely reporting of impacts and effective mitigation.
As a Senior Cloud Support Engineer, you will be responsible for:
- Acting as the technical escalation point for mission-critical production customers.
- Investigating complex issues escalated from Core Support through to resolution.
- Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues.
- Working with our Incident team to address emerging issues with our platform and services.
- Developing training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations.
- Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.
Do what you love
To be successful in this role you will:
- Have relevant experience in a similar Cloud Support role.
- Demonstrate experience assisting customers both in person and through written communication, showcasing collaboration abilities and prioritizing customer-focused issue resolution.
- Deliver feedback regularly to peers and cross-team members while identifying issues across multiple aspects of Cloud Computing products and infrastructure.
- Demonstrate advanced troubleshooting expertise in networking, DNS, firewalls, methodical Linux administration, Kubernetes, APIs, and object storage.
- Possess a baseline knowledge of managing AI infrastructures and working with AI operating systems and AI storage solutions like VAST.
- Use observability tools such as Prometheus, Grafana, and Loki to analyze and troubleshoot customer-impacting issues.
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Skills Required
- Relevant experience in a similar Cloud Support role.
- Experience assisting customers in person and via written communication, with strong collaboration and customer-focused resolution.
- Ability to deliver regular feedback to peers and identify issues across Cloud Computing products and infrastructure.
- Advanced troubleshooting expertise in networking, DNS, firewalls, Linux administration, Kubernetes, APIs, and object storage.
- Baseline knowledge of managing AI infrastructures, AI operating systems, and AI storage solutions like VAST.
- Experience using observability tools such as Prometheus, Grafana, and Loki to analyze and troubleshoot customer-impacting issues.
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
-
Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
-
Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
-
Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
Gallery
