At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE Public Safety has expanded significantly and there is a need to automate, support and maintain our applications 24/7. As a result, we are expanding our Site Reliability team to ensure we continue to offer exemplary service to our customers.
Our Site Reliability team is responsible for reducing the number of issues and speeding up the time to detection/resolution of issues using automation, tooling, telemetry, and data.
This job description is not intended to be all-inclusive, and you will also perform other reasonable related business duties as assigned by your immediate supervisor and other management as required. We may revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment
How will you make an impact?
- Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production, and actively manage the work backlog and develop reliability improvements.
- Lead investigations into root cause outages, performance, and cost issues.
- Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
- You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
- Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
- Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
- Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
- Developing bicep modules for monitoring infrastructure and deploy it.
- Optimize system performance, cost, and security through regular reviews and tuning.
Have you got what it takes?
- Must have 5+ years of experience in Site Reliability Engineering
- Excellent technical, analytical and troubleshooting skills
- Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
- Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)
- Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
- Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
- Demonstrable experience of supporting live cloud services and platforms
- Expert in developing queries for dashboards and alerting for microservices.
- Expertise in developing custom metrics for microservices
- Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.
- Production experience with Kubernetes and containerization
- Exposure to commercial cloud providers (Ideally Azure, others considered)
- Exposure to Azure DevOps pipelines is desirable (CI/CD)
- Exposure to test frameworks is desirable (NUnit, Jasmine, Selenium)
- Strong experience in infrastructure as a code, design and implementation strategies.
- Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
- Good listener, able to identify and validate assumptions.
- Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
- Multi-tasking and time-management to prioritise and switch between varied tasks.
You will have an advantage if you also have:
- Be flexible with working hours when needed to address critical or urgent matters.
- Be able to provide on-call services from time to time as needed.
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9396
Reporting into: Technical Manager /Director of Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
