At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Medellin, Colombia
Hybrid model (2 days per week at the office)
About the role
We’re hiring a Senior SRE for a Platform Engineering team inside NICE/LiveVox. This is a builder / owner role: you’ll design and evolve the AWS platform foundations that product engineering teams rely on to run services safely and efficiently.
This is not a ticket-queue operations job. We’re looking for someone who enjoys ambiguous problems, makes sound engineering decisions, and builds automation to reduce toil long-term.
What you’ll do (Key Responsibilities)
- Own platform reliability outcomes across AWS: availability, latency, resiliency, and operational readiness.
- Design and implement platform foundations (IAM, networking, compute, deployment patterns, and guardrails) that enable teams to build safely at scale.
- Build infrastructure automation using IaC (Terraform) and CI/CD workflows that improve repeatability and reduce manual work.
- Lead incident response for platform-level issues (detection → mitigation → root cause analysis → permanent fixes) and drive measurable prevention.
- Improve observability and operational maturity (metrics, logs, traces, SLOs, alert design) with a bias toward actionable signals.
- Partner with engineering teams to improve service design, deployment safety, and runtime behavior through pragmatic reviews and mentoring.
- Document and standardize platform patterns, runbooks, and decision records so the system gets easier to operate over time.
What we’re looking for
We’re not looking for a specific background as much as strong ownership and technical judgment. You’ll be successful here if you are comfortable being the person who says:
“Here’s the tradeoff, here’s the decision, here’s how we’ll measure if it worked.”
Minimum qualifications
- 5+ years in SRE / Platform Engineering / Infrastructure Engineering (or similar)
- Strong experience operating services in AWS in production
- Strong Linux fundamentals and troubleshooting skills (used for engineering judgment, not ticket processing)
- Experience building automation with Infrastructure as Code (Terraform strongly preferred)
- Fluency with at least one language used for automation (Python, Go, or similar)
- Clear written and verbal communication (you can explain complex operational topics without drama or vagueness)
Preferred qualifications
- Experience designing multi-account AWS environments, governance controls, and secure-by-default patterns
- Deep familiarity with Kubernetes, ECS/Fargate, or other production orchestration platforms
- Experience with SLO-based reliability, alert tuning, and reducing operational noise
- Experience mentoring engineers or leading reliability efforts across teams
This role is a good fit if you…
- Prefer engineering fixes over repeating manual work
- Can work with incomplete information and still make good decisions
- Enjoy building “paved roads” (platform standards) that teams can use independently
- Are curious, self-directed, and comfortable taking ownership without needing constant direction
This role is probably not a fit if you…
- Want a role primarily focused on helpdesk-style support, routine ticket queues, or “keep the servers patched” operations
- Prefer clearly defined tasks over designing solutions in ambiguous situations
- Avoid cross-team collaboration, tradeoff conversations, or writing down decisions
(That’s not a judgment — it’s just not this job.)
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 5 years experience with Linux system administration
- 3+ years' experience with AWS/Cloud infrastructure
- 2+ years' experience with scripting, e.g., shell, python
- 2+ years' experience with configuration management and automation
- 7 years of experience in engineering and technical development
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
