Senior Cloud Operations Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Cloud Operations Engineer

Mastercard is a global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
SessionM, an Engineering team within Mastercard Company, builds and maintains a Cloud-based SaaS (Software as a Service) platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. Our SaaS platform powers loyalty & rewards programs and scales for the enterprise, globally. SessionM is currently expanding our Product and Development and is looking for the best talents to be an integral part of our Engineering team.
The Cloud Operations team is responsible for the day-to-day operations and configuration changes of our platform to ensure our applications meet SLA's and help maximize security, scalability, and performance.
Role responsibilities:
• Contribute to infrastructure deployments, improvements, automation, and monitoring of our global cloud infrastructure.
• Working closely with Infrastructure Engineering to ensure a successful and optimal utilization of AWS cloud resources.
• Monitoring and executing changes to our platform to ensure service level SLA’s are met or exceeded.
• Participate in on-call rotations to ensure our service level SLA’s are met 24x7.
• Participate in infrastructure upgrades to keep our platform on supported infrastructure.
• Perform operations tasks to support internal customer requests.
• Assist with organization wide security considerations.
• Continue to automate (Infrastructure as code) common operations tasks to develop new run-books.
• Facilitating teams contributions to sustain and improve operation and culture
Skills you will need:
• Minimum 5 years of Cloud Engineering or SRE work experience.
• Minimum 3 years experience with AWS or other Cloud providers.
• Minimum 3 years experience with Terraform.
• Ability to code/script using either Python, Ruby, GoLang, or similar.
• Administrating Linux systems.
• Communication and analytical skills.
• Knowledge of Docker, Kubernetes, ECS or EKS.
• Experience with AWS IAM policies and automation tooling
• Experience with AWS security, IAM and policy creation
• Ability to influence others, build relationships, manage conflicts, handle negotiations, and have fun!
Additional skills that will help you to stand out:
• Organizational and project management skills.
• Experience with configuration automation tools like Puppet or Chef.
• Experience with monitoring tools such as SignalFX/Splunk, CloudWatch or Elastic Search or Dynatrace
• Experience with troubleshooting databases, such as MySQL or MSSQL.
• Courage to take initiative and cope with challenges daily.
• Experience in Enterprise SaaS platforms.
• Exposure to continuous integration/delivery tools like Jenkins or Gitlab.
What to expect from us:
• Fast-moving and supportive company and a collaborative team;
• Challenging tasks and projects;
• Inclusive culture where your curiosity and individuality are valued;
• Career path and learning opportunities to support your professional development.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.