At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
As a Senior Cloud Network Engineer, you will be responsible for designing, implementing, and maintaining the networking of our cloud systems. You will closely partner with the Engineering team and Operations team to ensure our cloud infrastructure is scalable, reliable, and secure.
Experience: 7 – 11years of experience
ResponsibilitiesResponsibilities:
- Develop networking solutions for SaaS/PaaS applications that reside in private cloud, public cloud or both.
- Design and implement network architecture for our cloud-based systems, including virtual private networks (VPNs), subnets, routing tables, and security groups.
- Understand the ‘big picture’ to develop solutions that will integrate smoothly, provide high availability, and follow standards and security policy.
- Respond to technical issues in a professional and timely manner.
- Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
- Ensure the network infrastructure is optimized for performance and cost-efficiency.
- Monitor and analyze network performance and availability and proactively address any issues.
- Work with application engineering, devops, operations and clients to identify connectivity requirements. Understand end to end network traffic flows.
- Develop and document new standards for network deployments.
- Work independently, plan your work, lead networking discussions with other teams, vendors and clients.
- Provide leadership and coaching for deployment teams and network operations.
- Ensure Production Uptime SLA for Networking Services
- Develop and maintain Automation for NWaaS requirements of the Cloud Ops teams
Requirements:
- Bachelor's degree in computer science, computer engineering, information technology, or relevant field.
- 7+ years of experience designing, executing, and supporting IT cloud solutions.
- Relevant certifications (AWS Advanced Networking Certificate, AWS Certified Solutions Architect, Cisco CCNA/CCNP, CCIE, etc) are a plus
- Strong understanding of cloud networking technologies and protocols, such as TCP/IP, DNS, and load balancing.
- Knowledge of network security practices, including firewalls, intrusion detection/prevention systems, and encryption.
- Familiarity with cloud platforms such as AWS, Azure, and Google Cloud Platform.
- Excellent communication and collaboration skills, with the ability to work optimally with multi-functional teams.
- Positive attitude and strong commitment to delivering quality work.
- Excellent knowledge of cloud computing technologies and current computing trends
- Hand on Automation/orchestration experience using any of the following: Terraform, Ansible, Python, YAML and Golang, Terraform, Helm and others
- Basic knowledge of Kubernetes and CNI networking
- Familiarity with AI-driven network automation tools or concepts is a plus.
Top Skills
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
