Senior Cloud / Infrastructure Engineer
Tier: L2 / Tier‑2 – Server Support & Project Assistance
Location: Remote / Hybrid (as applicable)
Reports To: ITSM / Infrastructure Leadership
About AIM
AIM is a Canadian technology company that helps organizations modernize their systems through advanced API management, cloud engineering, cybersecurity solutions, and full-stack software development. We support enterprise clients across North America with secure, scalable, and high‑touch IT services.
Our approach is hands‑on, service‑driven, and focused on operational excellence and end‑user experience.
Position Overview
We are seeking a Senior Cloud / Infrastructure Engineer to serve as a Tier‑2 shared specialist responsible for supporting, stabilizing, and modernizing AIM’s cloud and hybrid infrastructure environments.
This role focuses on Azure infrastructure, hybrid identity, endpoint management, server operations, and modernization initiatives, providing both day‑to‑day operational support and project assistance across upgrades, migrations, hardening, and disaster recovery readiness.
The engineer will work closely with ITSM, security, networking, and senior engineers to ensure reliable, secure, and scalable infrastructure services.
Key Responsibilities
Cloud & Server Infrastructure
- Administer and support Azure Virtual Machines, including performance monitoring, operational maintenance, and troubleshooting
- Support on‑prem and hybrid servers, including:
- Server builds
- OS hardening
- Patch management
- Migration support
- Assist with infrastructure modernization initiatives and operational improvements
Hybrid Identity & Directory Services
- Support hybrid identity environments, including:
- Entra ID (Azure AD)
- Active Directory
- Azure AD Connect / DirSync
- Troubleshoot:
- Password synchronization issues
- Authentication failures
- Conditional Access dependencies
- Support identity governance, access flows, and authentication services
- Maintain and support:
- Domain Controllers
- DNS / DHCP
- Directory services dependencies
Endpoint & Security Tooling
- Provide Tier‑2 support for:
- Microsoft Intune
- Device compliance policies
- Endpoint configuration and troubleshooting
- Support Microsoft Defender tooling for endpoint security and operational visibility
Secure Access & Systems Support
- Implement and support Bastion‑based secure access and administrative controls
- Support systems dependent on Exchange Online / SMTP relay, including:
- Printers
- UPS devices
- Service notification systems
Project & DR Assistance
- Assist with:
- Infrastructure upgrades and deployments
- Technical remediation initiatives
- Network segmentation (NSGs / VLANs)
- Disaster Recovery testing and validation
- Provide engineering support to senior technical initiatives
Required Qualifications
- 5+ years in Cloud / Infrastructure Engineering
- Strong hands‑on experience with Microsoft Azure
- Deep experience with Intune, Entra ID, Hybrid AD
- Strong knowledge of Windows Server environments
- Experience with infrastructure hardening and migrations
- Comfortable operating as a Tier‑2 escalation point
Key Competencies
- Strong troubleshooting and root‑cause analysis
- Ownership mindset and operational discipline
- Ability to support multiple environments and projects
- Clear communication with ITSM and engineering teams
Why AIM
- Direct impact through high‑visibility onsite support
- Opportunity to work with enterprise clients and executive users
- Strong backing from senior remote IT and ITSM teams
- Culture built on trust, accountability, and service excellence
What We Do
AIM is a specialized company providing a wide range of API management solutions and services to ensure optimal performance and security for businesses. Key offerings include API Health Check, which addresses vulnerabilities and potential improvements; Managed Support Services for active API management software maintenance; and Dedicated API Expert Support for personalized assistance. AIM also offers Certified Trainers for API strategy, design, and management, as well as Custom Approach to Training tailored to specific business needs. To maximize ROI, AIM provides Upgrade Service, assisting teams in transitioning to the latest product versions with training and knowledge transfer. With a proactive approach, AIM offers 24/7 infrastructure monitoring and operational support during business hours. Other services include Native Monitoring with a log analyzer for security threats, Threat and Risk Assessments (TRA) for enterprise-wide and system-specific evaluations, Technical Vulnerability Assessment and Penetration Testing for network infrastructure, computing layer, and application layer assessments, and Information Security Health Check for evaluating critical security elements and providing improvement recommendations. By offering a comprehensive suite of services tailored to the unique needs of businesses relying on API management solutions, AIM helps organizations stay competitive and secure in the fast-paced digital economy.
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