Senior Cloud Ops Engineer

| USA | Remote
Employer Provided Salary: 130,000-175,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Join Classy's Platform Infrastructure and Operations team as a Senior Cloud Ops Engineer. This crucial role focuses on building and maintaining an advanced cloud infrastructure vital for our online fundraising platform, which supports nonprofits worldwide. You will be instrumental in ensuring our infrastructure achieves 99.999% availability, meeting the high demands of our global payments platform.

What you’ll do:

  • Design and implement robust, fault-tolerant cloud solutions to support the processing of billions of dollars annually.
  • Share expertise and foster a culture of continuous improvement, innovation, and learning within the team.
  • Participate in strategic decisions regarding cloud architecture and contribute to adopting best practices.
  • Work collaboratively to enhance system performance, incorporating observability and reliability across the infrastructure.
  • Engage in hands-on development, performing sophisticated testing and validation techniques to improve system robustness.
  • Enhance real-time monitoring and logging to ensure operational excellence across the platform.
  • Contribute to the implementation and analysis of DORA (DevOps Research and Assessment) metrics to improve the efficiency and effectiveness of development processes within the team.
  • Collaborate in designing and optimizing CI/CD pipelines to ensure fast, consistent, and dependable deployment of our cloud-based applications.

What you bring (Required):

  • Bachelor’s Degree in Computer Science, related field, or 8+ years equivalent practical experience.
  • Minimum of 6 years experience designing and managing scalable cloud-based infrastructure, preferably in SaaS environments.
  • A deep sense of quality and sharp engineering skills with solid computer science fundamentals.
  • Expertise in AWS, familiarity with container technologies like Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
  • Proficiency in software architecture, including asynchronous event-driven architecture and microservices.
  • Experienced in performance and reliability testing using tools such as K6 and Artillery.
  • Proficiency in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
  • Hands-on experience developing in scripting languages Bash, PHP, and NodeJS.
  • Skilled in managing distributed data systems and troubleshooting complex issues under high load.
  • Knowledgeable in building high-volume transaction systems and familiar with compliance regulations like PCI, SOC2, and GDPR.
  • Strong collaborative skills with experience in leading initiatives and working with cross-functional teams.
  • Ability to thrive in a fast-paced and ambiguous startup environment.
  • Excellent communication skills with the ability to collaborate effectively across diverse teams and cultural backgrounds.

What would be awesome to have (Preferred):

  • AWS cloud certifications.
  • Experience with fault-tolerant system design and high transaction volume environments.

Why you’ll love it here: 

  • Market competitive pay
  • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
  • 401(k) retirement plan with company matching
  • Hybrid workplace with fully remote flexibility for many roles
  • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
  • A variety of mental and wellness programs to support employees   
  • Generous paid parental leave and family planning stipend
  • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
  • Learning & development and recognition programs
  • Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
  • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
  • Employee resource groups
  • Your work has a real purpose and will help change lives on a global scale.
  • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
  • We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
  • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
  • Our commitment to Sustainability. Classy exists to create a sustainable world for all. 


Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $130,000- $175,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

More Information on Classy
Classy operates in the Events industry. The company is located in San Diego, CA. Classy was founded in 2006. It has 270 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 9 open jobs at Classy, click here.
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