We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
The purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in AWS Cloud.
Job Responsibilities
- AWS console administration
- New deployment tasks for databases & RDS services
- AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
- Read & analyse log/error log for Databases
- Alerts configuration, monitoring alerts and fine-tuning thresholds
- Perform RDS instance actions and comparison with Terraform code
- Export/import (Postgres) or backup/restore (SQL Server) specific data
- Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements.
- Performing database administration tasks, including at latest versions of databases.
- Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime
- Perform operational duties including database backups, application server health, service recycling.
- Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
- Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise.
- Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned.
- Investigate performance issues, provide and implement tuning solutions
- Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members.
- Working with monitoring tools
- Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed
- 6 to 10 Yrs. of experience as DBA in managing multiple DB engines.
- Minimum 6 years relevant experience as DBA.
- Hands on experience in multiple versions of Postgres database is mandatory.
- Knowledge or experience working in Microsoft SQL, Aurora, MySQL will be an added advantage.
- Hands on experience on AWS Cloud, AWS RDS apart from DB technology.
- Basic coding skills in Powershell, Python, Terraform
- Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
- Understanding of ITIL – incidents, service requests, change management
- Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies.
- Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
- Bachelor or Master’s Degree on Computer science or Information technology streams
This position is remote in Colombia.
Skills Required
- 6 to 10 years of experience as a database administrator managing multiple database engines
- At least 6 years of relevant DBA experience
- Hands-on experience with multiple versions of PostgreSQL
- Hands-on experience with AWS Cloud and AWS RDS
- Basic coding skills in PowerShell, Python, and Terraform
- Bachelor's or Master's degree in Computer Science or Information Technology
- Knowledge or experience with Microsoft SQL Server, Aurora, or MySQL
- Understanding of AWS automated backups, historical backup timing checks, and ad hoc snapshots
- Understanding of ITIL incident, service request, and change management processes
- Willingness to learn database, backup infrastructure, storage, operating system, automation, cloud, and other database technologies
- Ability to establish and maintain cooperative working relationships in a global, diverse, multicultural environment
- Willingness to provide 24x7 production SaaS support, including on-call and out-of-hours or weekend support
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
