Senior Cloud CRM Consultant (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Application Management Services (AMS) are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers' trusted partners and ensure that they leverage the additional value Veeva applications offer.

Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva's European business. We partner with our enterprise-level and SMB customers to maximise the value gained from our product suite and drive new innovations to help them achieve their ambitions in the Life Sciences industry. 

As a Senior Cloud CRM Consultant, you will join our dynamic team, where collaboration and strong bonds are at the heart of what we do! You will collaborate with client-side application owners on ongoing changes to their systems, as well as design and deploy changes in the customers' environments. You will work across all areas of our Commercial portfolio, including Veeva Vault CRM, PromoMats, MedComms, Nitro, Network, and OpenData. The role will have a key focus on long-term relationship management for some of our biggest Life Sciences customers in Europe.

Veeva Vault CRM is an enterprise customer relationship management application for biopharma, consumer health, and animal health companies. It connects sales, marketing, medical, and service teams with a single customer database. Vault CRM enables key capabilities such as customer profiling, content sharing and management, territory and account planning, sampling, and recording field engagement.

This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.

What You'll Do

• Proactively drive customers towards Veeva and Industry application management best practices
• Lead Veeva change request delivery team to meet release deadlines from requirements gathering through UAT and deployment of signed-off change into the live environment
• Manage overall service delivery team capacity and utilization level
• Onboard new Veeva project teams into the customer environment
• Design and implement a process for ongoing BAU(Business As Usual) releases based on Veeva best practices
• Trend analysis of change requests and recognition patterns
• Participate in the service contracting process
• Implement and execute yearly Account Plan
• Interaction with various internal Veeva teams, including Global Program Manager, Global Account Manager, Product Management, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product

Requirements

• 5+ years of experience implementing business software solutions (e.g., CRM, ideally Salesforce)
• Experience working in a customer-facing and/or consulting role and managing customer expectations
• Ability to quickly understand requirements and design / articulate potential solutions
• Strong desire to constantly learn and develop
• Excellent verbal and written communication skills in English
• Ability to work remotely and independently with clients
• Experience with fulfilling customer needs and managing expectations
• At least a BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration, or equivalent

Nice to Have

• CRM, ideally Salesforce
• Content Management tools, e.g., SharePoint, PromoMats, Zinc MAPS, Documentum, or other similar
• Master Data Management
• Experience working in the Life-Sciences industry
• Experience with AGILE methodologies

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].