The Red Hat Consulting Services team is looking for a Cloud Senior Consultant with significant experience in Infrastructure to join us in Mexico City.
You will participate in customer enterprise development by helping make our solutions both practical and workable for customer businesses. You’ll lead the on-site or remote implementation of Red Hat’s technologies.
As a Cloud Consultant, you will work to gain an understanding of the infrastructure and business needs of our customers, make recommendations that will lead to the resolution of their problems, and help them make strategic decisions.
You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities in the cloud. Work location is flexible
What you will do:
- Provide guidance to consultants with less experience in order to achieve set goals
- Help with the implementation of different projects on the scope
- Address the infrastructure and Cloud platforms according to customer needs.
- Develop effective and efficient solutions that provide desired performance
- Coordinate the workflow among Cloud teams, users, and yourself
- Analyze and fix existing code base to address new requirements
- In this role, you will participate in the customer enterprise development by helping make our solutions both practical and workable for customer businesses.
- You’ll lead the on-site implementation of Red Hat’s technologies.
- Experiences in Openshift, Red Hat Enterprise Linux or Ansible Automation Platform.
- You’ll work to gain an understanding of the infrastructure and business needs of our customers, make recommendations that will lead to the resolution of their problems, and help them make strategic decisions.
- Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues.
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process.
- Outstanding troubleshooting skills and passion for problem solving and investigation
What you will bring:
- 5+ years of experience as a Cloud or Infrastructure consultant
- Soft skills to lead complex projects.
- Experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
- 5+ years of experience working with Linux or Unix operating systems
- Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them
- Experience with Red Hat OpenShift configuration, implementation, and support.
- Experience in Red Hat Enterprise Linux.
- Experience with software containers and with implementing software containers
- Experience with monitoring tools like Prometheus or Observer
- English proficiency; upper intermediate-advanced verbal, written, and reading
- Knowledge in Automation tools as Ansible Automation Platform.
- Ability to work in a high-performance and dynamic environment
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- 5+ years of experience as a cloud or infrastructure consultant
- Experience leading complex projects
- Experience as a support or development engineer for a Platform-as-a-Service provider or hosting service
- 5+ years of experience working with Linux or Unix operating systems
- Proficiency with Kubernetes internal architecture
- Knowledge of container technologies, tools, and challenges
- Experience configuring, implementing, and supporting Red Hat OpenShift
- Experience with Red Hat Enterprise Linux
- Experience implementing software containers
- Experience with monitoring tools such as Prometheus or Observer
- Upper-intermediate to advanced English proficiency in verbal, written, and reading communication
- Knowledge of automation tools such as Ansible Automation Platform
- Ability to work in a high-performance and dynamic environment
- Strong troubleshooting, communication, problem-solving, and investigation skills
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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