Senior Clinical Sales Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description:

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Senior Clinical Sales Specialist - Cardiovascular in Dubai, UAE.

You will be responsible for:

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.

• Collaborate with peers to share best practices to increase value for customers.

• Use consultative selling techniques to identify potential sales opportunities within the account.

• Creates awareness of electrophysiology solutions and facilitates Sales Manager (SM) contact with the key decision makers to drive incremental business.

• Maximize customer case support capability through proper planning and scheduling techniques.

• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.

• Develop and share best practices with UAE Field Sales and Service colleagues and internal partners.

• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

• Prioritize and appropriately respond to requests in a high-stress environment.

• Maintain composure and problem-solving focus during stressful interactions.

• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.

• Provide mentoring for new electrophysiology commercial team members as requested.

• Respond daily to requests by email and voicemail from customers, practitioners and partners.

• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.

• Maintain Safe Fleet standards according to Company guidelines.

• Communicate business related issues or opportunities to the next management level.

• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.

• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

• Perform other duties assigned as needed.

Qualifications / Requirements:

• Education: University/bachelor’s degree or Equivalent. Biomedical Engineering, Nursing or any Technical Education

• Experience; 4-6 years in Electrophysiology (3D Mapping / CRM)

• Experience in Cardiovascular field working in Electrophysiology section or CRM.

• Proficiency in both English and Arabic.

• Experience in direct patient support in a Cath Lab, .

• Ability to roll up the sleeves and support physicians and patients anytime.

• Availability for emergent patient care required.

• Ability to travel 80%+ within region required.

Required Skills:

Preferred Skills:

Account Management, Collaborating, Compliance Management, Cultural Competence, Customer Centricity, Execution Focus, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Oracle Customer Data Management (CDM), Organizing, Problem Solving, Sales, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection