We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Caremark is hiring a Senior Clinical Advisor - Client Product Business Strategy to deliver complex, customer-specific solutions through adaptability, speed, and cross-functional collaboration—grounded in the CVS Health values. This role will have a primary focus on advancing the myPBM platform.
In this role, you’ll serve as a strategic leader for key customer relationships and a close partner to PBM teams. You’ll engage regularly with internal stakeholders and external customers—including executive leadership—to align priorities, remove barriers, and deliver measurable outcomes.
You’ll be accountable for managing customer relationships as they relate to systems and processes across multiple workstreams. Strong clinical expertise is essential—you’ll partner closely with clinicians across teams and with customers to understand the impact of clinical changes and design solutions that meet clinical needs while protecting operational excellence.
Success in this position requires strong influence and the ability to mobilize diverse teams toward shared goals.
You’ll make an impact by:
• Partnering with Account Teams, Technology, Operations, and other stakeholders to deliver on customer needs.
• Serving as the go-to expert on key processes and systems—translating complexity into practical solutions.
• Applying your clinical expertise to influence strategy, communication, data analysis, project work, and customer interactions.
• Leading issue resolution, escalations, and corrective action plans across teams.
• Demonstrating and communicating the value of our partnership to customers.
• Supporting new technology implementations with a focus on clinical intent and PBM strategy.
• Creating and delivering materials on strategy, responsibilities, metrics, and performance.
• Acting as a clinical expert in process and technology to build customer confidence.
• Driving continuous improvement through creative problem-solving and disciplined execution.
• Building engagement through recognition, feedback, coaching, and development.
• Owning team outcomes through mentoring, accountability, and strong day-to-day leadership.
Required Qualifications
• 5+ years of pharmacist experience in customer relationship management (or equivalent client-facing experience)
• Active, unrestricted pharmacist license
• Knowledge of PBM system technology
• Critical thinking and problem-solving skills, including root cause analysis and solution design
• Demonstrated ability to partner effectively across business units to improve member, provider, and customer experience
• Strong leadership, organization, prioritization, and communication skills
• Resourcefulness and confidence in learning complex material quickly
• Excellent written and verbal communication skills, including presenting to peers, all levels of personnel, and customers
• Demonstrated understanding of the role of UM in managed care environment
• Ability to read, analyze, and interpret business correspondence, technical procedures, regulations, budget performance, and key metrics
• Strategic mindset with a track record of driving long-term goals and priorities
• Willingness to travel to customers for meetings, internal meetings, and other events as directed
Preferred Qualifications
• Deep understanding of myPBM platform and capabilities
• Experience supporting customers using PBM technology
• Understanding of IT processes for business implementations and ongoing maintenance
Education
BS Pharmacy or PharmD degree; active pharmacist license in good standing.
Pay Range
The typical pay range for this role is:
$115,875.00 - $261,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of pharmacist experience in customer relationship management or equivalent client-facing experience
- Active, unrestricted pharmacist license
- Knowledge of PBM system technology
- Critical thinking and problem-solving skills, including root cause analysis and solution design
- Ability to partner effectively across business units to improve member, provider, and customer experience
- Strong leadership, organization, prioritization, and communication skills
- Ability to learn complex material quickly with resourcefulness and confidence
- Excellent written and verbal communication skills, including presentations to peers, personnel at all levels, and customers
- Understanding of utilization management in a managed care environment
- Ability to interpret business correspondence, technical procedures, regulations, budget performance, and key metrics
- Strategic mindset with a track record of driving long-term goals and priorities
- Willingness to travel to customers, internal meetings, and other events as directed
- BS Pharmacy or PharmD degree
- Active pharmacist license in good standing
- Deep understanding of the myPBM platform and capabilities
- Experience supporting customers using PBM technology
- Understanding of IT processes for business implementations and ongoing maintenance
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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