Senior Client Support Administrator **internal applications only** *12 Month FTC*

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Life in this role

As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Senior Client Support Administrator.

Salary: £29,117

Shift: Various daytime shifts, 06:00 - 18:00

This is a fixed term contract for 12 months.

As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries. 

Key Duties of a Client Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt
• Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
• Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner
• Provide Client reports that are accurate and communicated within the agreed timeframes
• Ensure positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal and teams to achieve query resolution for Clients
• Train new starters on full end to end processes
• Support and work alongside Client Support Supervisors providing assistance where required
• Help towards maintaining adequate holiday and sickness cover throughout the team
• To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively 
• Identify key areas of improvement of the day to day running of each account
• Ensuring with the support of the Supervisors each personnel has a balanced workload

What you’ll need ...

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work in a pressurised environment
• Ability to work using own initiative
• Negotiating skills – ability to influence and steer
• Effectively prioritising work load in order to meet set deadlines
• Customer Service driven, in order to maintain a high level of customer focus
• Computer literate particularly with MS Word, Outlook and Excel
• Previous experience in a similar role (ideally within a major distribution operation)
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members
• Professional, approachable and helpful to ensure smooth running of the general operation
• Enthusiastic, conscientious and reliable
• Flexible – Understand business needs

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.