Senior Client Success Specialist

• Serve as the client success manager  for assigned Blueprint clients following onboarding, maintaining a consistent cadence of status calls, follow-ups, and planning conversations.

• Act as a trusted point of contact for firm leadership, operations, and compliance stakeholders, ensuring clients have clear visibility into status, next steps, and ownership.

• Own tracking, coordination, and closure of client and internal action items, translating discussions into documented next steps with owners and timelines.

• Proactively follow up with internal teams, vendors, and partners to drive resolution and escalate risks early to prevent slippage.

• Coordinate across Operations, Consulting/onboarding, Technology, Compliance, Product, third-party vendors, and platform providers such as portfolio management, reporting, and custodial partners.

• Draft and deliver client-facing updates that clarify what is in progress, what is blocked, and what happens next, reducing reactive inbound inquiries.

• Preserve institutional knowledge so clients do not need to re-explain history, context, or previous decisions.

• Support conversations involving independent RIA operations, broker-dealer policies and constraints, custodian dependencies, workflows, service scope, and platform capabilities.

• Identify emerging relationship, delivery, or platform risks and support escalations with accurate context, history, and documentation.

• 4-6+ years of experience in one or more of the following: RIA operations or advisory firm leadership; client success or relationship management within wealthtech/fintech; custodian, platform, or RIA consulting roles.

• Working knowledge of RIA operational workflows, including custody and account opening, trading and rebalancing, billing and reporting, and compliance and governance.

• Strong written and verbal communication skills, including the ability to translate complex discussions into clear action items and status updates.

• Demonstrated ability to manage execution across multiple internal and external stakeholders.

• Experience operating within a broker-dealer and RIA hybrid model.

• Familiarity with platforms such as Orion, Broadridge/Albridge, Salesforce, and major custodians.

• Prior experience supporting executive or founder-led advisory firms.

• Bachelor's degree in Finance, Business, or a related field, or equivalent experience.

OR equivalent combination of experience and education in lieu of above.

• Remote (U.S.) role.

• Approximately 25-50% travel required for client onsite meetings, onboarding sessions, and strategic reviews.

• Standard business hours unless client needs, travel, or escalations require flexibility.

This role influences assigned Blueprint client relationships and coordinates across internal teams, external vendors, platform providers, custodians, and client stakeholders. Primary interactions include firm leadership, Channel and Community growth partners, operations, compliance stakeholders, the RIA Relationships Director, Operations, Consulting/Onboarding, Technology, Compliance, and Product teams.

Does this role have direct reports: No

Indirect leadership responsibility: Yes. The role leads execution coordination across stakeholders, drives action-item ownership, preserves institutional knowledge, and reduces dependency on senior leadership for execution-level follow-through.

The role has authority to manage assigned client communication cadence, document and track action items, coordinate follow-up with internal and external stakeholders, and escalate risks or blockers with appropriate context. Impact includes client experience, delivery continuity, execution risk reduction, stakeholder alignment, and reputation management across complex advisory firm environments.

The role is primarily tactical and execution-accountable, with strategic impact through improved client continuity, proactive communication, and scalable Blueprint operating discipline. It is accountable for keeping commitments moving, reducing client friction, improving visibility into ownership and next steps, and supporting scalable growth without increasing execution risk.

The role operates in ambiguous and complex client environments where RIA operations, broker-dealer requirements, custodian dependencies, platform capabilities, compliance considerations, and vendor activity intersect. Problems often require organizing incomplete information, clarifying ownership, coordinating stakeholders with different priorities, identifying emerging risks early, and escalating commercial, compliance, or structural issues when needed.

About Us

What we give you in return:

Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

About Cetera

Cetera Financial Group® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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