Senior Client Success Manager

About Artisight, Inc.

Artisight, Inc., is a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

We're seeking a Senior Client Success Manager to join our Client Experience team at Artisight. In this role, you'll drive value realization and relationship management for healthcare clients transitioning from sales prospects to long-term partners, and help strengthen retention, adoption, and growth across the organization.

This role is remote, based in the United States, and requires U.S. work authorization.

• Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
• Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
• Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
• Drive new business growth within existing client accounts through advocacy and referenceability
• Manage client escalations and guide them to successful resolution
• Contribute to scaling Client Experience processes and policies alongside Artisight leadership
• Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders

• 5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or background in consulting or as a program delivery owner for a large enterprise within Healthcare
• Experience working in healthcare, specifically with patient care delivery systems and hospital operations
• Demonstrated ability to lead client relationships and drive customer retention with technical SaaS products
• Comfort working with executives, clinicians, project managers, and technical stakeholders
• Strong communication skills and a collaborative working style, with the ability to adjust your approach for different audiences
• A thoughtful, organized approach to managing complex processes and tracking client success metrics
• Knowledge of nursing workflows and hospital operations

• Familiarity with customer success platforms and enterprise healthcare software
• Experience in sustaining business growth and profitability by maximizing customer value
• Exposure to analyzing data to improve customer outcomes and experience

• Impact: Your work directly influences client satisfaction, clinical outcomes, and the success of healthcare organizations using Artisight's solutions
• Growth: You'll develop leadership capabilities while scaling processes in a growing healthcare technology company
• Team: You'll collaborate with Client Success leadership, sales, product, clinical consultants, and technical teams

Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. 

We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team.

Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.

We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success.

We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals.