Senior Client Success Manager - m/f/d (R-18013)

Your Key Responsibilities:

• Accountable for assigned Client’s overall success with D&B: Driving Adoption & Value Realisation, Growth of D&B footprint, Client Satisfaction and Supporting renewals
• Work closely with D&B Sales/Client Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement
• Mature interpersonal skills and expertise to actively engage and influence CIOs, CTOs, and senior stakeholders, to action and deliver measurable improvements to their organizations, to create/deliver a D&B solution value plan to ensure their business goals are achieved
• Independently network and own service relationship with your client community via Face-to-Face
• Design meaningful Metrics and KPIs to evidence value (ROI) from client investment in D&B solutions and accountable for reporting to internal/external stakeholders
• Deliver external service reviews (preferably Face-to-Face) to review solution adoption, progress key initiatives and assess client sentiment 
• Actively contribute to Strategic Account Planning by sharing intelligence from service relationship with Sales Peers
• Lead development of the future service engagement plan (covering T-Minus Retention planning, Value Initiatives, growth enablement and competitor displacement)
• Develop specialist industry knowledge relevant to your client base to advise on industry dynamics/trends, peer best practices and how best to utilize D&B solutions
• Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan

Your Experience:

• Minimum of eight years of experience working with large global clients dealing with data and analytics delivered via highly technical solutions
• Solid customer success or account servicing experience with complex, enterprise solutions
• Proven track record in delivering retention results through successful Client success engagements
• Strong collaboration and influencing skills are critical to the success of this role 
• Client-centric approach, with good commercial instincts
• The ability to build and maintain relationships with Clients and internal stakeholders 
• Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills 
• Innovative thinker who is willing to look at new ways to achieve stated objectives 
• Self-starter who can work independently, enjoys solving problems and executing against plans
• Strong service management and project management skills
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Sound industry-specific, user-related MS Office and IT skills 
• Business fluent in written and spoken English and German.

What we offer:

• A team at eye level that is success-oriented, helpful and eager to learn
• Professional and interdisciplinary development opportunities: Access to (international) training and further education programs
• Internal promotion opportunities and the chance to move to other areas of the company and learn new skills
• A structured, practiced and appreciative feedback culture
• Flexible working hours and the option of remote working
• •An innovative office space in the One-Tower Frankfurt from 2024 for progressive collaboration (www.one-frankfurt.de)
• 30 days' vacation plus various special leave options and anniversary bonuses
• "Do Good" donation program to make donations to specific institutions with the support of D&B
• Refer a friend program
• Company pension scheme with our partner "Gothaer"
• Wellhub membership for a flexible & discounted selection of gyms and wellness offers
• Subsidized ”Deutschland-Job-Ticket”
• Subsidized workplace safety glasses
• And, of course, an individual onboarding