The Senior Client Success Director (Sr. CSD) serves as the primary client contact within the Wiland organization for an assigned book of business. This role is responsible for meeting or exceeding revenue goals while driving client satisfaction, retention and growth.
The Sr. CSD develops a thorough understanding of each client’s business, industry, goals, and performance metrics and uses that knowledge to recommend Wiland products, services, and strategies. This position independently manages complex, high-value client relationships and builds trusted partnerships with senior and C-suite leaders.
Travel to client offices and industry events may equal or exceed 25% of time worked.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Primary client contact for assigned book of business. A Sr. CSD will work independently and have demonstrated success in managing large clients, and successful developing/growing their business with Wiland.
- Track record of consistent client growth in meeting growth objectives.
- Develop and continually maintain strong, valued relationships with “C Level” executives at the client’s organizations they are assigned.
- Apply knowledge of Wiland’s complete suite of products and services to recommend solutions that align with client needs.
- Select appropriate models and develop strategic recommendations and proposals.
- Responsible for all revenue for assigned clients. Upsell and cross-sell to existing clients as appropriate to maximize revenue results.
- Strategize with clients. Become educated and experienced in clients’ industries. Maintain a thorough understanding of each clients’ businesses.
EXPERIENCE, EDUCATION & QUALIFICATIONS
- Bachelor’s degree in Business Administration, Management, Marketing or equivalent work experience.
- 8+ years experience in the direct marketing/data industry or
- 8+ years experience in list circulation or client service experience.
- 8+ years experience with Microsoft software products and research capabilities on the Internet.
- 4+ years experience in sales and account management.
ADDITIONAL DETAILS
- Location: Remote (Colorado preferred)
- Department: Client Success - Catalog, Retail, CPG
- Compensation Range: $90,000 - $120,000. Total compensation for this role also includes a variable component.
- Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
- Must be a US citizen or authorized to work in the United States.
- Wiland is an equal opportunity employer.
- Click here for a description of the types of personal information we collect from applicants and employees and how we use it.
Apply Now!
We want to learn more about you! We are seeking bright, exceptional professionals who are looking to join a growing, talented team of data-driven marketing innovators. Please submit your application using the button below. We will be accepting applications until the posted application deadline of September 8th, 2026.
Skills Required
- Bachelor’s degree in Business Administration, Management, Marketing, or equivalent work experience
- 8+ years of experience in the direct marketing or data industry
- 8+ years of experience in list circulation or client service
- 8+ years of experience with Microsoft software products and Internet research capabilities
- 4+ years of experience in sales and account management
- Must be a US citizen or authorized to work in the United States
What We Do
Wiland is the best predictor of consumer response. By applying advanced predictive analytics to the largest set of individual-level U.S. spending data and interest-intensity signals, Wiland enables brands and their agencies to find the people ready to spend with them immediately and to make repeat purchases at a high rate. Wiland also has the largest donor database in America that fuels audience products to help fundraisers acquire new donors and optimize relationships with existing donors. Since 2005, Wiland has assembled the brightest minds, the best modeling platforms, and the most comprehensive, detailed consumer spending data to create profitable connections between brands and their ideal customers. Wiland’s track record of driving superior campaign results is unsurpassed. The proof is in the success the company enjoys: a 97% retention rate of its top 500 clients. In addition to its reputation as a data-driven marketing innovator, Wiland is also a company recognized for its culture of honesty, integrity, and transparency. Clients, vendors, partners, and consumers are treated with the utmost respect and kindness as valued stakeholders in the company’s success. As in past years, Wiland was awarded the Top Workplaces USA 2022 designation. Follow Wiland to learn more about how you can be equipped to achieve and exceed your revenue and profit goals.
