Senior Client Solutions Specialist (English speaker)

Company:Mercer

Description:

Mercer is seeking candidates for the following position based in the Warsaw office:

 

Senior Client Solutions Specialist

 

What can you expect?

Our organization is characterized by experienced and friendly managers, as well as open and diverse corporate culture. Client Solutions Specialist role is based in our Warsaw office in the Client Solutions Team - CST, which is a truly unique place. If you like genuinely multinational, multicultural and dynamic environment – this work offer is definitely for you. In this role you’ll have a chance to develop and maintain day-to-day relationships with Mercer’s clients and consultants in the comp & ben area.

What is in it for you:

• Flexible working hours and hybrid model of work ( 2 days of home-office a week, unless you prefer to come to the office more often)

• Opportunities for professional development and career growth

• Global role with truly international exposure – working with teams across regions

• Attractive benefits package (including private health care, sports card, life insurance, lunch card, language courses, retirement plan)

• Multilingual community with an inclusive atmosphere

• Stable employment at a multinational Group with 150 years of history

• Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)

 

We will count on you to:

• Manage a portfolio of multinational clients

• Advising our internal consultants and clients on Mercer products and services across Europe and Africa

• Cooperation with market consultants – providing sales support to consultants (sales presentations, product information, contacting clients etc.)

• Supporting and managing clients’ participation in Mercer’s salary surveys

• Answering day-to-day client queries via email and phone

• Provide one-on-one demo/presentations on Mercer on-line platforms and methodology for clients

• Working on compensation & benefits related data for both internal and external clients

• Cooperating with colleagues from other Teams

 

What you need to have:

• 2-3 years of experience in the areas of customer services

• Demonstrated capability to adapt quickly and maintain productivity in a fast-paced workplace

• Very good knowledge of English

• Knowledge of Excel

• Very strong organizational and project coordination skills 

 

What makes you stand out:

• Knowledge of additional language (Italian, Spanish, German)

• Market research, HR or Compensation & Benefits area experience

• Experience in negotiations with Clients

• Previous work or study related international exposure

• Quality assurance, service-minded and team oriented

 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

 

If you are interested, please send your CV in English.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.