Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
The incumbent will be responsible to provide strategic guidance on Digital Products, Client solutions, CIB Channels to Corporate and Business Banking clients, develop cutting-edge digital products and client solution propositions to enable Absa Bank Botswana to become the preferred partner in the digital payment space. Lead in driving CIB & BB channel solutioning and digital adoption to align with client transaction requirements, as well as industry and market trends.
Job Description
- Fostering deep client insights in the context of the Corporate Banking and Business Banking sector approach to ensure that the Banks digital client solutions are aligned/ cater for clients current and future needs.
- Provide support to Corporate and Business Banking Teams in commercialising and selling digital products and client solutions.
- Provide technical support & advice re: ERP/software installation, software technical problems, customization, training at customer sites and other specialist support.
- Facilitate a customer focused design experience by understanding and technically articulating and co – creating digital solutions with the relevant development teams.
- Provide after sales support & build relationships with individual users and decision makers within client organizations
- Liaising with customers’ software vendors for payroll, accounting, reconciliation packages etc. and also LANs, modems and data comms consultants to develop suitable interfaces/interface procedures
- Maintain operational efficiency and controls within the specialist support area as per Operational Procedures Guidelines
- Customer management
- Advanced understanding of the product systems and architecture, process landscape end to end for seamless intervention with expert teams in order to elevate the current client solutions offering to meet/ exceed competitor solutions
Education
Bachelor's Degree: Information Systems (Required)
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
