Cover Genius

Senior Client Solutions Engineer

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Sydney, New South Wales

Hybrid

eCommerce • Fintech • Information Technology • Insurance • Software

Cover Genius protects millions of customers of the world’s largest online companies. Our goal is to protect all of them.

The Role

The Company

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the Role

As a Senior Client Solutions Engineer on our Solutions Team, you will play a key role in ensuring that our partners are successful in integrating our products and services into their businesses. You will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.

In this role you will be responsible for partnering with clients to understand their technical requirements and challenges, and then for designing and implementing tailored solutions that align with their needs.

To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture.

You will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

What your working week will involve:

Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
Identifiying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations
Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimise client engagements

What you will bring to the role:

10 or more years programming experience in Python, JavaScript, Java, or PHP
Experience with web technologies such as HTTP, HTML, JSON, etc
10 or more years Customer-facing experience in sales, sales engineering, consulting or related function
Strong strategic, analytical and tactical skills; must be able to create plans then roll up your sleeves and get things done
Experience in managing technically complex products in a B2B technology environment
Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing
Excellent presentation and organizational skills
Attention to detail
Bias to action
Commitment to continuous learning and improvement
Resilience and adaptability
Customer first focus and attitude
Exceptional problem solving skills
Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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The Company

New York, NY

600 Employees

Year Founded: 2014

What We Do

Cover Genius is the insurtech for embedded protection. Together, we protect the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Cover Genius’ vision is to protect all the customers of the world’s largest online companies through XCover, an award-winning global distribution platform for any line of insurance or warranty, with an API for instant claims payments that holds an industry-leading NPS of +65‡.
Cover Genius and its partners co-create solutions that embed protection that’s licensed or authorized in over 60 countries and all 50 US States.

Why Work With Us

We are a vibrant international team that promotes inclusivity and celebrates our differences. We are growing fast, we provide our employees with professional development opportunities and we promote within through our bi-annual performance review cycles. We are bold enough to take chances, to challenge the status quo and inspire each other.