Senior Client Services Manager

Who We Are

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA,  Dallas, Sydney, Auckland, London and Waterford, Ireland. 

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it. 

Our Laurels

• AdAge Best Places to Work 
• ThinkLA Partner of the Year
• Built In Best Places to Work 
• Cynopsis 2025 Top Women in Media - Jeannine Shao Collins
• Martech Breakthrough Awards - Best Overall Adtech Company
• Digiday Media Awards Best Event
• Cynopsis Media Impact Awards-Best CTV Platform
• Martech Breakthrough Awards-CTV Innovation
• Adweek Media Plan of the Year Awards - Best Use of Insights

Title: Senior Client Services Manager

Job Type: Full-time, Hybrid

Job Location: London, England

Summary of Job’s Purpose:
Do you consider yourself a digital media expert who understands (and loves) first-class Client Services?  If so, then we want you to join our team!  Kargo is looking for a Programmatic Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities.  In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy. 

The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

The Position:

• Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
• Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
• Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
• Assist in identifying client needs and implement strategic solutions to help drive partnership
• Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
• Analyze and deliver reporting, insights, and results to clients
• Identify and generate client outreach for incremental, upsell, and renewal opportunities
• First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
• Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

The Requirements:

• 5+ years in Digital Media, with a focus on Sales Support, Account Management or Project Management
• Direct-sold and programmatic mobile advertising experience
• Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.
• Media agency experience is a plus
• Familiarity with industry jargon and media metrics
• Proficient in Excel and PowerPoint
• Proven record of successful client retention and business growth
• Highly strategic, proactive and solution-oriented
• Thrives in a teamwork environment and collaborates well with others
• Strong verbal and written communication skills with the ability to deliver well-positioned presentations
• Organizational skills with the ability to use available resources to reach solutions
• Able to multi-task and prioritize based on account tier and urgency on a daily basis
• Strong analytic skills to deliver reporting insights
• Highly organized and keen attention to detail
• Bachelor’s degree or equivalent experience