Senior Client Relationship Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Senior Client Relationship Manager

Job Description:

The NCR Voyix Senior Client Relationship Manager will provide day-to-day management and strategic governance for a group of related NCR Professional Services projects run as a   program in a coordinated way to obtain benefits not available from managing them individually. Programs may include elements of related work outside the scope of the discreate projects in the program.   The Client Partner applies the application of knowledge, skill, tools and techniques to a program in order to meet the program requirements.

Position Summary & Key Areas of Responsibility

• Responsible and accountable for the coordinated management of multiple related projects concurrently for a single customer
• Takes ownership and drives each assigned project to a successful completion
• Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
• Manage ITM implementation and deployment schedule
• The ability to work virtually with demonstrated ability to facilitate customer and internal meetings by conference calls.
• Support projects during client’s time zone and business hours and some limited cases outside business hours.
• Defines and initiates projects, assigns project managers to manage cost, schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Accountable for the financial performance of the program allowing NCR to receive the tangible business value and meet the business objectives identified for the Program.
• Maintains continuous alignment of program scope with strategic business objectives and makes recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
• Has team lead / reporting responsibilities for several FTE within a single customer:
• Directs work, priorities and mentors team members; project managers, SMEs, consultants, other PS team members
• Has goals to grow business for customer

Basic Qualifications

• Ability to travel as needed

• BS/BA degree or equivalent experience
• 10+ years’ project management and/or other related management experience, including the management of technical projects
• Proven cross-function, end-to-end project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.

Nice To have:

• US DOD Security Clearance

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”