Senior Client Relationship Manager, White-Label

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

As a Senior CRM Manager at Wallester, you will be responsible for managing and growing our relationships with our White-Label partners. This role requires a deep understanding of partner needs, strong commercial insight, and the ability to operate as a trusted advisor and growth partner.
You will take full ownership of complex accounts, lead high-impact initiatives, and proactively drive long-term value for both the partner and Wallester. The position combines strategic portfolio management, commercial development, and cross-functional coordination to ensure exceptional service and sustainable growth.

• Ensure the timely and successful delivery of solutions that meet client needs and business objectives
• Build and maintain strong, long-term relationships with business clients and partners
• Serve as the primary point of contact for all matters related to client account management
• Proaсtively manage and expand the client portfolio through strategic engagement and relationship development
• Conduct regular outreach to existing clients to ensure retention, satisfaction, and identify upsell opportunities
• Analyze client activity and identify areas for improvement, optimization, or potential growth
• Handle complex client requests and manage issue escalations or delegations effectively
• Collaborate closely with internal departments to deliver a seamless and efficient client experience
• Prepare and maintain weekly, monthly, and quarterly reports for internal stakeholders
• Operate independently, managing tasks and priorities in a fast-paced, client-centric environment

• A bachelor's degree or higher in Business/Economics/Law, or a related field
• A minimum of 5 years of successful experience in client account or relationship management
• Proven strategic acumen
• Understanding the FinTech ecosystem, including concepts like card issuing, payment processing, KYC/AML, and PCI compliance.
• High emotional intelligence and excellent interpersonal skills
• Proven ability to communicate effectively with large international corporations
• Strong independent thinking and self-starter mentality
• Exceptional communication skills, both written and verbal
• Ability to communicate across all organizational levels, from technical personnel to senior management
• Formal presentation and negotiation skills
• Excellent organizational skills and attention to detail
• Strong decision-making and problem-solving abilities
• Fluency in English (both written and spoken) is mandatory; additional languages are a plus

• Competitive salary 
• Career opportunities
• Medical Insurance upon the completion of the probationary period
• Supportive and caring Leadership
• A modern office in the center of Tallinn
• A chance to work as part of a highly motivated and talented team
• Referral program 
• Stebby
• Team building and Company Events
• Free parking