At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are seeking a Senior Client Relationship Administrator to join our dynamic team in Deer Park, NY. In this role, you will manage the daily service delivery activities for the an assigned group of clients. You will interact with clients daily, through email and some phone calls, communicating status updates, providing resolutions to research items, problem solving, and escalating urgent items as needed. You will also manage data and provide regular reports on metrics using Excel, PowerPoint, etc. You will work closely with the team and interact regularly with various internal departments. You will use your proficiency in maintaining high client satisfaction results and overall client advocacy.
Do you have 3-5 years of experience providing a stellar level of client relationship management? Are you looking to join a leader in the FinTech industry? If so, we’d love to hear from you!
This is a hybrid role, where you will work 2 days in the office in our Deer Park, NY location, and the other 3 days remotely.
Responsibilities:
Act as a Client Advocate and interface among all departments on the clients’ behalf
Understand and assist the client with market complexities (e.g. SEC regulations, NYSE, etc.)
Provide timely and accurate updates to clients for inquiries and issues, including proactive updates to projects
Engage clients and assist them through the suite of electronic products the department supports, explaining in a way that is clear and easy to understand
Utilizing Microsoft Excel, PowerPoint, Word to provide metrics data to clients and internal teams
Managing SLAs (Service Level Agreements) for clients according to their individual contracts
Qualifications:
Bachelor's Degree preferred
Mastery of MS Office suite of products
Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred
Strong organizational, verbal, and written communication skills
Ability to prioritize, multitask, and follow through with different internal teams to meet deadlines; Highly adaptable and team-oriented
A self-starter with the capability to thrive in a dynamic working environment
Compensation Range: The pay range for this position is $36.00 - $40.00 per hour, annual base. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, location and education.
Bonus eligible.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
Skills Required
- Minimum of 3 years of experience in client service and/or sales-related roles
- Mastery of the Microsoft Office suite, including Excel, PowerPoint, and Word
- Strong organizational, verbal, and written communication skills
- Ability to prioritize, multitask, follow through with internal teams, and meet deadlines
- Adaptability and ability to work effectively in a team-oriented environment
- Self-starter capable of thriving in a dynamic working environment
- Bachelor's degree
- Brokerage industry knowledge
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
Broadridge Insights
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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