(Senior) Client Project Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Client Project Manager / Senior Client Project Manager:

• Plans, directs, and ensures successful delivery of multiple Consulting projects.
• Builds and maintains relationships between the project teams, internal F5 teams and external delivery partners.
• Maintains excellent communications with F5 PS management, F5 teams, the customer and F5 partners. Ensures effective communication at all levels, technical through to directors.
• Provides assistance in identifying, improving and developing appropriate Professional Services procedures and ways of working that are efficient, and effective.

Attractions of the Job

You are passionate about driving projects to successful completion and about building strong relationships with customers as well as with F5 teams. Your analytical approach to solving problems, your ability to deal with ambiguity, your “can-do” attitude and your collaboration style are your biggest assets to drive projects to successful delivery.

You are successful when the project teams are successful.

Primary Responsibilities

• Manages multiple customer-facing projects that can be high in complexity, length, budget, risks, etc.
• Develops and manages detailed project plans that convey key activities, timelines, and resource requirements necessary to achieve project objectives.
• Develops and maintains resource requirements to support the current and upcoming projects.
• Internal and external project status reporting, including but not limited to progress, budget, schedule, quality and revenue forecast.
• Responsible for capturing and driving to resolution project risks and issues.
• Facilitates problem resolution and issue tracking.
• Works effectively with internal and external teams.

• Demonstrates the ability to adapt to and lead change.
• Supports the development and improvement of processes and procedures in support of the Project Management and PS Coordinator’s activities.
• Other related duties as assigned.

Desired Skills & Experience

Skills

• Deals with ambiguity.
• “can-do” attitude.
• Ability to manage more billable projects simultaneously.
• Ability to work in distributed, international teams.
• Excellent communication skills.
• Ability to influence and manage a client.
• Foundation level understanding of Project Management.
• Good judgement skills and ability to put the customer first.
• Team player. Curious. Eager to learn.
• Understanding of IT industry working practices / methodologies.
• PSA/Salesforce skills.
• Planner, Smartsheet or similar and any AI related skills are a plus.
• Flexibility for travel. Caveats apply.

Qualifications

• PMP Certification or similar desired.
• ITIL foundation certification is a plus.

Language Requirements

• Must be able to read, write and speak English and French fluently.

Experience

• 10+ years of work experience.
• 7+ years experience of direct customer management with a focus on customer interaction and satisfaction.
• Experience with F5’s Consulting and Support processes is a plus.
• Prior working experience in an IT Professional Services or Consulting organization is a plus.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].