Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
The Senior Client Partner - Pharmacy is a strategic leader responsible for managing a select group of the most strategic clients. This role is focused on maximizing long-term value, retention, and growth for Surescripts’ highest-priority accounts through deep consultative engagement, strategic planning and executive-level relationship management. The Senior Client Partner - Pharmacy will be responsible for revenue growth through expansion, renewal retention, and revenue attainment through increased utilization driving mutual success, and long-term client loyalty to achieve clients’ and Surescripts’ strategic business goals and objectives.
Responsibilities:Manage a portfolio of strategic pharmacy industry clients, building and maintaining executive-level relationships.
Serve as the trusted advisor and primary point of contact for clients, orchestrating customer access to critical internal expertise and resources (i.e., product, finance, legal, support, and data & analytics) to ensure seamless engagement and execution.
Develop and execute highly tailored strategic account plans that align with clients and Surescripts business objectives.
Drive revenue growth and assume full responsibility for renewals, retention, and revenue expansion within assigned accounts.
Build and manage a sales pipeline by identifying, pursuing, and closing new sales opportunities.
Collaborate with implementation teams to meet SLAs and achieve revenue attainment.
Lead and facilitate executive-level engagements, including QBRs, Top-to-Tops, and strategic whiteboard sessions.
Responsible for complex contracting and customer initiatives including changes to the product portfolio.
Collaborate closely with cross-functional teams to deliver exceptional client outcomes.
Proactively identify and address risks, competitive threats, and changes in client business needs.
Advocate for clients internally, ensuring their feedback informs product and service enhancements.
Report on customer metrics (activity & pipeline) and provide forecasting.
Manage performance against departmental KPI’s & corporate goals.
Stay ahead of industry trends, competitive insights, and market intelligence relevant to clients.
Basic Requirements:
Bachelor’s Degree in Business, Economics, Finance, or related fields.
8+ years of pharmacy industry experience within areas such as retail pharmacy, specialty, pharmacy tech vendors, pharmacy care management systems, pharmacy EHR or other related subsets of the industry.
8+ years of sales / account management experience managing high-value, complex client relationships.
Proven experience building relationships with C-suite stakeholders across Fortune 500 enterprises and smaller organizations.
Outstanding executive communication and presentation skills.
Exceptional strategic planning, negotiation, prioritization, and problem-solving abilities.
Proven track record of driving revenue and retention in strategic accounts.
Experience with negotiating contracts and renewals.
Excellent problem-solving and negotiation abilities.
Skilled relationship developer.
Ability to understand and communicate technical and complex information.
Results oriented with a proven track record of achieving revenue and clients' strategic goals.
Experience handling a sales pipeline and forecasting.
Ability to think strategically and bring structure to strategic, purposeful planning and execution.
Align with Company priorities as well as annual and quarterly goals.
Excellent interpersonal and customer service skills.
Comfortable working in and managing a fluid, fast-paced environment with tight deadlines.
Keeps up with trends and changes across the pharmacy industry.
Preferred Qualifications:
Experience with Salesforce preferred.
Keywords: sales, account management, pharmacy, retail pharmacy, specialty pharmacy, pharmacy tech vendors, contract renewals, trusted advisor
#LI-REMOTE
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.
What You’re LikeYou’re an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas, you’re also grounded in good data, real market insights and measurable results.
We’re a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We’re storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.
Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
Skills Required
- Bachelor's Degree in Business, Economics, Finance, or related fields
- 8+ years of pharmacy industry experience in relevant areas
- 8+ years of sales/account management experience managing complex client relationships
- Proven experience building relationships with C-suite stakeholders
- Outstanding executive communication and presentation skills
- Exceptional strategic planning and negotiation abilities
- Proven track record of driving revenue and retention in accounts
- Excellent problem-solving and negotiation abilities
- Experience handling a sales pipeline and forecasting
- Familiarity with Salesforce preferred
What We Do
Since 2001, we've been building an industrial-strength health information network designed to increase patient safety, lower costs and improve quality of care. THE SURESCRIPTS NETWORK ALLIANCE® Built to Transform Interactions between Clinicians, Pharmacists and Patients The Surescripts Network Alliance unites virtually all electronic health records (EHR) vendors, pharmacy benefit managers (PBMs), pharmacies and clinicians, plus an increasing number of health plans, long-term and post-acute care organizations, specialty hubs and specialty pharmacy organizations.
