Senior Client Onboarding Officer / Client Onboarding Administrator

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Job Title: Senior Client Onboarding Officer / Client Onboarding Administrator, Asia Pacific (Japanese skill needed)

Location: Shanghai

Job Description

Apex Group is seeking an Assistant Onboarding Manager for Asia Pacific region. This is an opportunity for someone with knowledge of the funds industry looking to develop their skills further. The role is very much client facing, and will involve high level of client interaction, e.g. calls or meetings, with all functional areas within the Company including Service Delivery teams, Technology, Product Management, Sales, Senior Management and the Ex-Co.

Job Responsibilities:

• Responsible for the onboarding and integration of new business clients in the APAC region, with key focus on fund services, corporate services and compliance solutions services in Japan.
• Responsible for coordinating with local offices to project lead all new business opportunity launches and transitions in APAC, this will include coordination of client adoptions, KYC process, account openings, review and negotiation of funds offering documentation and legal agreements and internal system set ups.
• Coordinate internal functions to onboard new clients including Service Delivery Teams, Sales, Legal, Compliance, and Technology teams to ensure all new launches and conversions are successfully project managed.
• Provide regular client onboarding status update to new clients and internally. Host regular project calls with stakeholders and project plans should be maintained to track progress. 
• Work closely with the Regional Head of Onboarding to provide updates to senior management and client services teams on integration projects; assist in the production of the regional WIP tracker for all local offices and other KPIs / management reports as required.
• Work with the Regional Head of Onboarding to develop the best practices and operating models for integration to enhance the client onboarding experience; ensure all local and Group onboarding KYC policies/procedures are strictly adhered to.
• Assist with the integration of newly acquired businesses into the Apex Group to ensure a consistent approach is applied across acquired entities from an onboarding perspective, and
• Support any ad hoc tasks as required and assist in enhancement of onboarding procedures for new product lines, etc.

Job Requirements:

• The candidate should be fluent in verbal and written English and Japanese.
• The candidate should demonstrate strong attention to detail, excellent communication skills, and a client-centric approach.
• The candidate must be self-motivated and capable of multi-tasking.
• The candidate should work effectively in a team and independently lead projects.
• Project management experience is advantageous.
• Experience in handling different fund structures, domicile, and regulatory requirements in Japan is advantageous.
• The ideal candidate should possess intermediate knowledge and experience in the fund services industry, including corporate solutions services, hedge funds, and private equity funds. Less experienced candidates with excellent interpersonal skills and positive work attitude will also be considered.
• Less experienced candidates will be offered as Client Onboarding Officer or Client Onboarding Administrator.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.